----------------------------------------------------------------------------------- Proudly Presents ----------------------------------------------------------------------------------- Lynda - Business Etiquette - Phone, Email, and Text [AhLaN]
Released7/1/2015 Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior. Topics include: Understanding subject, greeting, and signature etiquette Using CC, BCC, and Reply All Text messaging etiquette Writing business letters Leaving voicemail Understanding what to say over the phone
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FILE LIST
Filename
Size
1 - Introduction/01 - Welcome~.mp4
24.7 MB
2 - 1. Using Proper Etiquette in Emails/02 - Understanding common etiquette practices in subjects, greetings, and signatures.mp4
21.5 MB
2 - 1. Using Proper Etiquette in Emails/03 - Understanding etiquette within the body of an email~.mp4
10.1 MB
2 - 1. Using Proper Etiquette in Emails/04 - Understanding etiquette when replying to an email, using CC, BCC, and Reply All.mp4
13.6 MB
2 - 1. Using Proper Etiquette in Emails/05 - Understanding auto-responder emails and receipt acknowledgments~.mp4
16.8 MB
2 - 1. Using Proper Etiquette in Emails/06 - Understanding when and how to reply to an email~.mp4
20.9 MB
3 - 2. Using Proper Etiquette in Text Messages/07 - Understanding common etiquette practices in text message content~.mp4
15.2 MB
3 - 2. Using Proper Etiquette in Text Messages/08 - Understanding etiquette when replying to a text message and appropriate expectations.mp4
8.1 MB
4 - 3. Using Proper Etiquette with Written Communication/09 - Understanding etiquette in some of the most common written business communications.mp4
16.8 MB
4 - 3. Using Proper Etiquette with Written Communication/10 - Understanding the proper elements and etiquette in a business letter.mp4
24.2 MB
4 - 3. Using Proper Etiquette with Written Communication/11 - Understanding etiquette in some of the most common written relationship-building communications.mp4
20.7 MB
5 - 4. Using Proper Etiquette on the Phone/12 - Understanding common etiquette practices during a phone call~.mp4
22.6 MB
5 - 4. Using Proper Etiquette on the Phone/13 - Understanding common etiquette practices when leaving a voicemail message.mp4
27.3 MB
5 - 4. Using Proper Etiquette on the Phone/14 - Understanding etiquette and best practices with your voicemail greeting.mp4
22.2 MB
5 - 4. Using Proper Etiquette on the Phone/15 - Understanding when and what to say during a phone call~.mp4