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Udemy - Customer Success Management - Basics To Advanced
~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4
106.2 MB
~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/2 - TREATING YOUR CUSTOMER AS YOUR BUSINESS PARTNER.mp4
59.1 MB
~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/3 - WHERE DO CSMS FIT WITHIN THE WIDER ORGANIZATIONAL STRUCTURE.mp4
85.3 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/4 - What Is Your Organizations Customer Success Strategy.mp4
27.8 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/5 - What Is Your Role in Helping to Fulll Your Organizations CSM Strategy.mp4
37.9 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/6 - What Assets and Resources Are Available to Help You.mp4
46 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/7 - How Will You Plan and Manage Your Time.mp4
30.6 MB
~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/10 - GETTING IN FRONT OF SENIOR MANAGEMENT AND C LEVEL CUSTOMER STAKEHOLDERS.mp4
44.2 MB
~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/8 - THE RAPAE TASK MODELA WAY TO CATEGORIZE CSM ACTIVITIES.mp4
107.7 MB
~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/9 - UNDERSTANDING THE CRITICAL PATH.mp4
68.1 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/11 - What Is Phase 1 Preparation All About.mp4
75.4 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/12 - Accessing Information.mp4
42.2 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/13 - Internal Handover.mp4
27.7 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/14 - Customer Information.mp4
57.7 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/15 - Initiative Information and Customer Outcome Requirements.mp4
27.9 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/16 - CSM Outcome Requirements.mp4
55.4 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/17 - Third Parties and Project Status.mp4
171 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/18 - Tools for PCSMF Phase 1 Preparation.mp4
34.5 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/19 - What Is Commitment All About.mp4
29.7 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/20 - Communicating with the Customer.mp4
165 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/21 - Developing a Stakeholder Management Strategy.mp4
90.8 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/22 - What Is PCSMF Phase 3 Onboarding All About.mp4
13.7 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/23 - Generic and Customized Onboarding Models.mp4
49.6 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/24 - Information for Onboarding.mp4
148.2 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/25 - Tools for PCSMF Phase 3 Onboarding.mp4
24 MB
~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/26 - WHAT IS ADOPTION ALL ABOUT.mp4
162.9 MB
~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/27 - UNDERSTANDING IMPACTED USERS.mp4
72.9 MB
~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/28 - RESEARCH TECHNIQUES.mp4
47 MB
~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/29 - CSM INVOLVEMENT IN ADOPTION RESEARCH.mp4
33.7 MB
~Get Your Files Here !/8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/30 - STEP 1 DETERMINE ADOPTION REQUIREMENTS.mp4
32.4 MB
~Get Your Files Here !/8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/31 - STEP 3 CREATE IMPACTED GROUPS.mp4
99.7 MB
~Get Your Files Here !/8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/32 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4
78.4 MB
~Get Your Files Here !/8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/33 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4
