Filename | Size |
| ~Get Your Files Here !/01 - Introduction/01 - Leveraging AI in contact centers.mp4 | 3.4 MB |
| ~Get Your Files Here !/01 - Introduction/01 - Leveraging AI in contact centers.srt | 1.5 KB |
| ~Get Your Files Here !/01 - Introduction/02 - The promise of AI to solve customer service gaps.mp4 | 9.5 MB |
| ~Get Your Files Here !/01 - Introduction/02 - The promise of AI to solve customer service gaps.srt | 5.7 KB |
| ~Get Your Files Here !/01 - Introduction/03 - What is a change management program.mp4 | 8.1 MB |
| ~Get Your Files Here !/01 - Introduction/03 - What is a change management program.srt | 6.3 KB |
| ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.mp4 | 9.9 MB |
| ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.srt | 6.3 KB |
| ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/02 - The use cases of AI in the contact center.mp4 | 16.3 MB |
| ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/03 - What is agent experience.mp4 | 11.3 MB |
| ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/03 - What is agent experience.srt | 5.3 KB |
| ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/04 - How to implement AI in the contact center.mp4 | 9.6 MB |
| ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.mp4 | 15.1 MB |
| ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.srt | 7.2 KB |
| ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.mp4 | 10 MB |
| ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.srt | 6.8 KB |
| ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.mp4 | 15.3 MB |
| ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.srt | 7.5 KB |
| ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.mp4 | 9.8 MB |
| ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.srt | 5.8 KB |
| ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.mp4 | 15.9 MB |
| ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.srt | 6.7 KB |
| ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.mp4 | 9.4 MB |
| ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.srt | 6.3 KB |
| ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.mp4 | 13.9 MB |
| ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.srt | 7 KB |
| ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.mp4 | 10.7 MB |
| ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.srt | 6 KB |
| ~Get Your Files Here !/05 - Conclusion/01 - Next steps.mp4 | 4.1 MB |
| ~Get Your Files Here !/05 - Conclusion/01 - Next steps.srt | 1.9 KB |
| ~Get Your Files Here !/Bonus Resources.txt | 386 B |