Filename | Size |
| ~Get Your Files Here !/01 - Introduction/01 - Service-first culture.mp4 | 4.5 MB |
| ~Get Your Files Here !/01 - Introduction/01 - Service-first culture.srt | 2 KB |
| ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/01 - Exceeding expectations.mp4 | 8.9 MB |
| ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/01 - Exceeding expectations.srt | 3.8 KB |
| ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/02 - Exceptional service cultures.mp4 | 12.1 MB |
| ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/02 - Exceptional service cultures.srt | 5.5 KB |
| ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/03 - Customer experience.mp4 | 10.4 MB |
| ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/03 - Customer experience.srt | 5 KB |
| ~Get Your Files Here !/03 - 2. Three Key Service Messages/01 - Service is your purpose.mp4 | 12.1 MB |
| ~Get Your Files Here !/03 - 2. Three Key Service Messages/01 - Service is your purpose.srt | 4.4 KB |
| ~Get Your Files Here !/03 - 2. Three Key Service Messages/02 - Good isn't good enough.mp4 | 11.5 MB |
| ~Get Your Files Here !/03 - 2. Three Key Service Messages/02 - Good isn't good enough.srt | 5.3 KB |
| ~Get Your Files Here !/03 - 2. Three Key Service Messages/03 - News travels fast.mp4 | 8.5 MB |
| ~Get Your Files Here !/03 - 2. Three Key Service Messages/03 - News travels fast.srt | 3.5 KB |
| ~Get Your Files Here !/04 - 3. Discovering Customers' Expectations/01 - Uncovering expectations.mp4 | 11.7 MB |
| ~Get Your Files Here !/04 - 3. Discovering Customers' Expectations/01 - Uncovering expectations.srt | 5.6 KB |
| ~Get Your Files Here !/04 - 3. Discovering Customers' Expectations/02 - Surpassing expectations.mp4 | 10.4 MB |
| ~Get Your Files Here !/04 - 3. Discovering Customers' Expectations/02 - Surpassing expectations.srt | 4.1 KB |
| ~Get Your Files Here !/05 - 4. Anticipating Customers' Needs/01 - The partnership mindset.mp4 | 13.7 MB |
| ~Get Your Files Here !/05 - 4. Anticipating Customers' Needs/01 - The partnership mindset.srt | 5 KB |
| ~Get Your Files Here !/05 - 4. Anticipating Customers' Needs/02 - Finding the yes.mp4 | 12.2 MB |
| ~Get Your Files Here !/05 - 4. Anticipating Customers' Needs/02 - Finding the yes.srt | 4.2 KB |
| ~Get Your Files Here !/06 - 5. Connecting with Customers/01 - Average vs. exceptional.mp4 | 11.9 MB |
| ~Get Your Files Here !/06 - 5. Connecting with Customers/01 - Average vs. exceptional.srt | 4 KB |
| ~Get Your Files Here !/06 - 5. Connecting with Customers/02 - A service mindset.mp4 | 9.5 MB |
| ~Get Your Files Here !/06 - 5. Connecting with Customers/02 - A service mindset.srt | 3.6 KB |
| ~Get Your Files Here !/06 - 5. Connecting with Customers/03 - Consistency matters.mp4 | 10.1 MB |
| ~Get Your Files Here !/06 - 5. Connecting with Customers/03 - Consistency matters.srt | 4.3 KB |
| ~Get Your Files Here !/07 - 6. The Extra Mile/01 - Extra mile opportunities.mp4 | 14.1 MB |
| ~Get Your Files Here !/07 - 6. The Extra Mile/01 - Extra mile opportunities.srt | 5.1 KB |
| ~Get Your Files Here !/07 - 6. The Extra Mile/02 - Leveraging extra miles.mp4 | 10 MB |
| ~Get Your Files Here !/07 - 6. The Extra Mile/02 - Leveraging extra miles.srt | 3.5 KB |
| ~Get Your Files Here !/08 - 7. Following Through/01 - Closing the loop.mp4 | 13.6 MB |
| ~Get Your Files Here !/08 - 7. Following Through/01 - Closing the loop.srt | 5.3 KB |
| ~Get Your Files Here !/09 - Conclusion/01 - Think big, start small.mp4 | 5 MB |
| ~Get Your Files Here !/09 - Conclusion/01 - Think big, start small.srt | 1.8 KB |
| ~Get Your Files Here !/Bonus Resources.txt | 386 B |
| ~Get Your Files Here !/Ex_Files_Service_Excellence_Exceed_Expectations/Exercise Files/Discovering_Customer_Expectations_Worksheet.pdf | 72.7 KB |
| ~Get Your Files Here !/Ex_Files_Service_Excellence_Exceed_Expectations/Exercise Files/Exceptional_Service_Culture_Checklist.pdf | 64.5 KB |
| ~Get Your Files Here !/Ex_Files_Service_Excellence_Exceed_Expectations/Exercise Files/Resources.pdf | 90.2 KB |
| ~Get Your Files Here !/Ex_Files_Service_Excellence_Exceed_Expectations/Exercise Files/Seven_Ways_to_Follow_Up_with_Customer_Checklist.pdf | 64.4 KB |