Filename Size ~Get Your Files Here !/01 - Introduction/01 - Service-first culture.mp4 4.5 MB ~Get Your Files Here !/01 - Introduction/01 - Service-first culture.srt 2 KB ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/01 - Exceeding expectations.mp4 8.9 MB ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/01 - Exceeding expectations.srt 3.8 KB ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/02 - Exceptional service cultures.mp4 12.1 MB ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/02 - Exceptional service cultures.srt 5.5 KB ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/03 - Customer experience.mp4 10.4 MB ~Get Your Files Here !/02 - 1. Exceptional Service Starts Inside/03 - Customer experience.srt 5 KB ~Get Your Files Here !/03 - 2. Three Key Service Messages/01 - Service is your purpose.mp4 12.1 MB ~Get Your Files Here !/03 - 2. Three Key Service Messages/01 - Service is your purpose.srt 4.4 KB ~Get Your Files Here !/03 - 2. Three Key Service Messages/02 - Good isn't good enough.mp4 11.5 MB ~Get Your Files Here !/03 - 2. Three Key Service Messages/02 - Good isn't good enough.srt 5.3 KB ~Get Your Files Here !/03 - 2. Three Key Service Messages/03 - News travels fast.mp4 8.5 MB ~Get Your Files Here !/03 - 2. Three Key Service Messages/03 - News travels fast.srt 3.5 KB ~Get Your Files Here !/04 - 3. Discovering Customers' Expectations/01 - Uncovering expectations.mp4 11.7 MB ~Get Your Files Here !/04 - 3. Discovering Customers' Expectations/01 - Uncovering expectations.srt 5.6 KB ~Get Your Files Here !/04 - 3. Discovering Customers' Expectations/02 - Surpassing expectations.mp4 10.4 MB ~Get Your Files Here !/04 - 3. Discovering Customers' Expectations/02 - Surpassing expectations.srt 4.1 KB ~Get Your Files Here !/05 - 4. Anticipating Customers' Needs/01 - The partnership mindset.mp4 13.7 MB ~Get Your Files Here !/05 - 4. Anticipating Customers' Needs/01 - The partnership mindset.srt 5 KB ~Get Your Files Here !/05 - 4. Anticipating Customers' Needs/02 - Finding the yes.mp4 12.2 MB ~Get Your Files Here !/05 - 4. Anticipating Customers' Needs/02 - Finding the yes.srt 4.2 KB ~Get Your Files Here !/06 - 5. Connecting with Customers/01 - Average vs. exceptional.mp4 11.9 MB ~Get Your Files Here !/06 - 5. Connecting with Customers/01 - Average vs. exceptional.srt 4 KB ~Get Your Files Here !/06 - 5. Connecting with Customers/02 - A service mindset.mp4 9.5 MB ~Get Your Files Here !/06 - 5. Connecting with Customers/02 - A service mindset.srt 3.6 KB ~Get Your Files Here !/06 - 5. Connecting with Customers/03 - Consistency matters.mp4 10.1 MB ~Get Your Files Here !/06 - 5. Connecting with Customers/03 - Consistency matters.srt 4.3 KB ~Get Your Files Here !/07 - 6. The Extra Mile/01 - Extra mile opportunities.mp4 14.1 MB ~Get Your Files Here !/07 - 6. The Extra Mile/01 - Extra mile opportunities.srt 5.1 KB ~Get Your Files Here !/07 - 6. The Extra Mile/02 - Leveraging extra miles.mp4 10 MB ~Get Your Files Here !/07 - 6. The Extra Mile/02 - Leveraging extra miles.srt 3.5 KB ~Get Your Files Here !/08 - 7. Following Through/01 - Closing the loop.mp4 13.6 MB ~Get Your Files Here !/08 - 7. Following Through/01 - Closing the loop.srt 5.3 KB ~Get Your Files Here !/09 - Conclusion/01 - Think big, start small.mp4 5 MB ~Get Your Files Here !/09 - Conclusion/01 - Think big, start small.srt 1.8 KB ~Get Your Files Here !/Bonus Resources.txt 386 B ~Get Your Files Here !/Ex_Files_Service_Excellence_Exceed_Expectations/Exercise Files/Discovering_Customer_Expectations_Worksheet.pdf 72.7 KB ~Get Your Files Here !/Ex_Files_Service_Excellence_Exceed_Expectations/Exercise Files/Exceptional_Service_Culture_Checklist.pdf 64.5 KB ~Get Your Files Here !/Ex_Files_Service_Excellence_Exceed_Expectations/Exercise Files/Resources.pdf 90.2 KB ~Get Your Files Here !/Ex_Files_Service_Excellence_Exceed_Expectations/Exercise Files/Seven_Ways_to_Follow_Up_with_Customer_Checklist.pdf 64.4 KB