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TORRENT DETAILS
Linkedin - The Service Mindset - Enhancing Your Customer-Centric Skills
TORRENT SUMMARY
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Skill Level: General | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 184 MB
In this course, develop your skills to adopt a customer-centric mindset that drives business growth. Expert Robbie Kellman Baxter teaches you how to serve the whole customer to maximize satisfaction, retention, and customer lifetime value. Learn how to apply a service mindset to de-escalate situations and improve KPIs, deliver and quantify customer-centricity through measurement best practices, and respond to challenges that arise when providing customer-focused service. Plus, Robbie shows you how to recognize and pursue roles in highly customer-centric organizations. Join Robbie in this course to get practical guidance in the four key areas of developing a service mentality and build the skills to focus on customers and boost your service performance.
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FILE LIST
Filename
Size
~Get Your Files Here !/01 - Introduction/01 - The service mindset and its role in business.mp4
3.4 MB
~Get Your Files Here !/01 - Introduction/01 - The service mindset and its role in business.srt
1.4 KB
~Get Your Files Here !/02 - 1. Service Mindset Skills Partner with Your Customers/01 - Defining a service mindset and the value it offers.mp4
13.4 MB
~Get Your Files Here !/02 - 1. Service Mindset Skills Partner with Your Customers/01 - Defining a service mindset and the value it offers.srt
5.9 KB
~Get Your Files Here !/02 - 1. Service Mindset Skills Partner with Your Customers/02 - Comparing a service mindset to other mindsets.mp4
13.9 MB
~Get Your Files Here !/02 - 1. Service Mindset Skills Partner with Your Customers/02 - Comparing a service mindset to other mindsets.srt
6.1 KB
~Get Your Files Here !/02 - 1. Service Mindset Skills Partner with Your Customers/03 - The service mindset impact Software as a service (SaaS).mp4
12.8 MB
~Get Your Files Here !/02 - 1. Service Mindset Skills Partner with Your Customers/03 - The service mindset impact Software as a service (SaaS).srt
5.3 KB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/01 - Putting yourself in your customer's shoes.mp4
11.7 MB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/01 - Putting yourself in your customer's shoes.srt
5 KB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/02 - Seeing around corners for greater service.mp4
10.5 MB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/02 - Seeing around corners for greater service.srt
5.1 KB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/03 - Bringing a service mindset to your organization.mp4
14 MB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/03 - Bringing a service mindset to your organization.srt
5.4 KB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/04 - Measuring your service mindset Industry metrics plus KPIs.mp4
11.9 MB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/04 - Measuring your service mindset Industry metrics plus KPIs.srt
5.7 KB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/05 - Using generative AI tools to enhance service.mp4
13.7 MB
~Get Your Files Here !/03 - 2. Skills to Deliver and Measure Great Service/05 - Using generative AI tools to enhance service.srt
6.2 KB
~Get Your Files Here !/04 - 3. Explore the Challenges of Being Service-Minded/01 - Staying service-focused through a crisis.mp4
13.7 MB
~Get Your Files Here !/04 - 3. Explore the Challenges of Being Service-Minded/01 - Staying service-focused through a crisis.srt
6 KB
~Get Your Files Here !/04 - 3. Explore the Challenges of Being Service-Minded/02 - Balancing business goals with a service mindset.mp4
9.8 MB
~Get Your Files Here !/04 - 3. Explore the Challenges of Being Service-Minded/02 - Balancing business goals with a service mindset.srt
4.4 KB
~Get Your Files Here !/04 - 3. Explore the Challenges of Being Service-Minded/03 - Bouncing back from losing a key customer.mp4
10.5 MB
~Get Your Files Here !/04 - 3. Explore the Challenges of Being Service-Minded/03 - Bouncing back from losing a key customer.srt
5.2 KB
~Get Your Files Here !/05 - 4. Getting a Job in a Service-Minded Culture/01 - Recognizing a customer-centric culture.mp4
14.2 MB
~Get Your Files Here !/05 - 4. Getting a Job in a Service-Minded Culture/01 - Recognizing a customer-centric culture.srt
5.8 KB
~Get Your Files Here !/05 - 4. Getting a Job in a Service-Minded Culture/02 - Interviewing for a job in a customer-centric company.mp4
9.5 MB
~Get Your Files Here !/05 - 4. Getting a Job in a Service-Minded Culture/02 - Interviewing for a job in a customer-centric company.srt
4.7 KB
~Get Your Files Here !/05 - 4. Getting a Job in a Service-Minded Culture/03 - Exploring the service mindset across different industries.mp4
13.9 MB
~Get Your Files Here !/05 - 4. Getting a Job in a Service-Minded Culture/03 - Exploring the service mindset across different industries.srt
5.5 KB
~Get Your Files Here !/06 - Conclusion/01 - Implementing a service mindset every day.mp4
6.8 MB
~Get Your Files Here !/06 - Conclusion/01 - Implementing a service mindset every day.srt
