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TORRENT DETAILS
[ CourseWikia.com ] Delivering Excellence
TORRENT SUMMARY
Status:
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Language: English | Size: 3.54 GB | Duration: 6h 4m
In Management Consultancy and Program Management
What you'll learn
Delivery Excellence concepts (What, Why, and How); What are transformation deals in a consulting world; How to manage large transformation deals
Project and Program Management Lifecyle (quick view)
Project Economics
Efficient Service Delivery Approach and Methodology
Managing change request and scope creeps
Advanced client interactions and Difficult conversations
Managing Customer complaints and feedback
Innovation and Creativity
Culture of excellence
Managing quality for continual improvement
Requirements
Willingness to learn, customer care mindset, doing good and doing better attitude. This course is equally good for beginners and experienced ones.
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4
105.6 MB
~Get Your Files Here !/10 - Project Economics/12 - Project Econommics Introduction.mp4
97.3 MB
~Get Your Files Here !/10 - Project Economics/13 - Project Economics 2.mp4
149.2 MB
~Get Your Files Here !/10 - Project Economics/14 - Project Economics 3.mp4
165.2 MB
~Get Your Files Here !/10 - Project Economics/15 - Project Economics 4.mp4
43.6 MB
~Get Your Files Here !/10 - Project Economics/15 - What is Project Economics.html
33 B
~Get Your Files Here !/10 - Project Economics/16 - Benefits of cost management.html
34 B
~Get Your Files Here !/10 - Project Economics/16 - Project Economics 5.mp4
74.8 MB
~Get Your Files Here !/10 - Project Economics/17 - Billing Invoicing and Realisation.mp4
40.1 MB
~Get Your Files Here !/10 - Project Economics/17 - What is cost management of a project.html
44 B
~Get Your Files Here !/10 - Project Economics/18 - Components of project cost.html
33 B
~Get Your Files Here !/10 - Project Economics/18 - Incentives and Penalties.mp4
29.1 MB
~Get Your Files Here !/10 - Project Economics/19 - Closing Lesson.mp4
85.2 MB
~Get Your Files Here !/10 - Project Economics/19 - Techniques for project estimation.html
40 B
~Get Your Files Here !/10 - Project Economics/20 - Cost Benefit Analysis.html
28 B
~Get Your Files Here !/10 - Project Economics/21 - Objective of CBA.html
23 B
~Get Your Files Here !/10 - Project Economics/22 - Difference between CBA and profitability.html
47 B
~Get Your Files Here !/10 - Project Economics/23 - Key parameters for profitability calculations.html
52 B
~Get Your Files Here !/10 - Project Economics/24 - Order of activities in billing.html
37 B
~Get Your Files Here !/10 - Project Economics/25 - Revenue and Expense.html
26 B
~Get Your Files Here !/10 - Project Economics/26 - Incentives and Penalties.html
31 B
~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/20 - Efficient Service Delivery Approach Methodology and Its Key Components.mp4
49.7 MB
~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/27 - Efficient Service Delivery Approach Methodology.html
63 B
~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/28 - Efficient service delivery approach and methodology.html
58 B
~Get Your Files Here !/12 - Understanding the Customers/21 - Understanding the Customers 1.mp4
67 MB
~Get Your Files Here !/12 - Understanding the Customers/22 - Understamding the Customers 2.mp4
78.8 MB
~Get Your Files Here !/12 - Understanding the Customers/29 - Customer Needs Expectations.html
40 B
~Get Your Files Here !/12 - Understanding the Customers/30 - Customer Persona.html
23 B
~Get Your Files Here !/13 - Service Delivery Framework/23 - Service Delivery Framework.mp4
73.1 MB
~Get Your Files Here !/13 - Service Delivery Framework/31 - Service Delivery Framework.html
33 B
~Get Your Files Here !/13 - Service Delivery Framework/32 - Service Delivery Framework2.html
34 B
~Get Your Files Here !/14 - Agile Service Delivery/24 - Agile Service Delivery.mp4
111 MB
~Get Your Files Here !/14 - Agile Service Delivery/33 - Agile Service Delivery Methodology.html
41 B
~Get Your Files Here !/14 - Agile Service Delivery/34 - Features of Agile Service Delivery Methodology.html
53 B
~Get Your Files Here !/15 - Service Quality Management/25 - Service Quality Management.mp4
50.7 MB
~Get Your Files Here !/15 - Service Quality Management/35 - Benefits of SQM.html
22 B
~Get Your Files Here !/15 - Service Quality Management/36 - SQM Metrics.html
18 B
~Get Your Files Here !/16 - Service Level Agreements/26 - SLAs.mp4
59.7 MB
~Get Your Files Here !/16 - Service Level Agreements/37 - SLAs.html
11 B
~Get Your Files Here !/17 - Technology Automation in Service Delivery/27 - Automation Technology in Service Delivery Benefits and Examples.mp4
88.6 MB
~Get Your Files Here !/17 - Technology Automation in Service Delivery/38 - Benefits of technology and automation.html
44 B
~Get Your Files Here !/17 - Technology Automation in Service Delivery/39 - Good practices in using technology and automation.html
56 B
~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/28 - Innovation and Continual Improvement in Service Delivery enefits and Key Elemen.mp4
94.6 MB
~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/40 - Benefits of innovation and continual improvement.html
55 B
~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/41 - Key elements of innovation and continual improvement.html
59 B
~Get Your Files Here !/19 - Managing Change and Scope Creeps/29 - Why Changes and Scope Creeps happen in Projects What is a Change Management Proc.mp4
92.7 MB
~Get Your Files Here !/19 - Managing Change and Scope Creeps/42 - What can cause scope creep.html
33 B
~Get Your Files Here !/19 - Managing Change and Scope Creeps/43 - Change management process.html
32 B
~Get Your Files Here !/2 - Mega Transformation Deals1/1 - What is Transformation.html
44 B
~Get Your Files Here !/2 - Mega Transformation Deals1/2 - Mega Transformation Deals.mp4
56.7 MB
~Get Your Files Here !/2 - Mega Transformation Deals1/2 - Risks in Mega Transformation Deals.html
55 B
~Get Your Files Here !/20 - Delivering Excellence/30 - Delivering Excellence.mp4
97.8 MB
~Get Your Files Here !/20 - Delivering Excellence/44 - Benefits of Delivering Excellence for business.html
40 B
~Get Your Files Here !/20 - Delivering Excellence/45 - Benefits of Delivering Excellence for customers.html
54 B
~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/31 - Delivering Excellence and Design Thinking 1.mp4
74 MB
~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/32 - Delivering Excellence and Design Thinking 2.mp4
72.1 MB
~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/46 - Features of Design Thinking.html
34 B
~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/47 - Benefits of Delivering Excellence and Design Thinking.html
60 B
~Get Your Files Here !/22 - Innovation Creativity/33 - Innovation Creativity 1.mp4
52 MB
~Get Your Files Here !/22 - Innovation Creativity/34 - Innovation Creativity 2.mp4
55.9 MB
~Get Your Files Here !/22 - Innovation Creativity/48 - Enablers for Innovation.html
30 B
~Get Your Files Here !/22 - Innovation Creativity/49 - Promoting innovation creativity.html
44 B
~Get Your Files Here !/23 - Building a culture of excellence/35 - Building a culture of excellence 1.mp4
70.3 MB
~Get Your Files Here !/23 - Building a culture of excellence/36 - Building a Culture of Excellence 2.mp4
17.8 MB
~Get Your Files Here !/23 - Building a culture of excellence/50 - Define culture of excellence.html
35 B
~Get Your Files Here !/23 - Building a culture of excellence/51 - Role of leadership in culture of excellence.html
50 B
~Get Your Files Here !/24 - Effective Communication/37 - Effective Communication 1.mp4
48.5 MB
~Get Your Files Here !/24 - Effective Communication/38 - Effective Communication 2.mp4
75.8 MB
~Get Your Files Here !/24 - Effective Communication/52 - Techniques for effective communication.html
45 B
~Get Your Files Here !/24 - Effective Communication/53 - Effective communication cycle.html
36 B
~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/39 - Managing Customer Complaints and Feedback 1.mp4
71.2 MB
~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/40 - Managing Customer Complaints and Feedback 2.mp4
71.6 MB
~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/54 - What is a customer complaint.html
35 B
~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/55 - Objective of managing customer complaints and feedback.html
61 B
~Get Your Files Here !/26 - Advanced Client Interactions/41 - Advanced Client Interactions 1.mp4
142.4 MB
~Get Your Files Here !/26 - Advanced Client Interactions/42 - Advanced Client Interactions 2.mp4
40 MB
~Get Your Files Here !/26 - Advanced Client Interactions/43 - Advanced Client Interactions 3.mp4
36.2 MB
~Get Your Files Here !/26 - Advanced Client Interactions/56 - Skills for advanced client interactions.html
46 B
~Get Your Files Here !/26 - Advanced Client Interactions/57 - Gains of managing advanced client interactions well.html
58 B
~Get Your Files Here !/26 - Advanced Client Interactions/58 - Communication style for advanced client interactions.html
59 B
~Get Your Files Here !/26 - Advanced Client Interactions/59 - Root cause of difficult situations.html
41 B
~Get Your Files Here !/26 - Advanced Client Interactions/60 - Rules for difficult conversations with clients.html
53 B
~Get Your Files Here !/26 - Advanced Client Interactions/61 - Techniques for difficult client conversations.html
52 B
~Get Your Files Here !/27 - SMART goals and targets/44 - SMART Goals.mp4
99.5 MB
~Get Your Files Here !/27 - SMART goals and targets/62 - SMARTGoals.html
17 B
~Get Your Files Here !/28 - The Last Lesson/45 - Last Lesson.mp4
93.1 MB
~Get Your Files Here !/29 - Assessment/1 - Delivering Excellence Course Assessment.html
511 B
~Get Your Files Here !/3 - Mega Transformation Deals2/3 - 5.An-Acquisition-Case-Study.pdf
1.9 MB
~Get Your Files Here !/3 - Mega Transformation Deals2/3 - Mega Transformation Deals2.mp4
89.6 MB
~Get Your Files Here !/3 - Mega Transformation Deals2/3 - Steps in a Mega Transformation Deal.html
42 B
~Get Your Files Here !/4 - Mega Transformation Deals3/4 - Actors in a Mega Transformation Deal.html
43 B
~Get Your Files Here !/4 - Mega Transformation Deals3/4 - Mega Transformation Deals3.mp4
88 MB
~Get Your Files Here !/5 - Project Management Lifecycle/5 - Project Management Lifecycle.html
35 B
~Get Your Files Here !/5 - Project Management Lifecycle/5 - Project Management Lifecycle.mp4
139.3 MB
~Get Your Files Here !/6 - Tasks in Project Management/6 - Tasks in Project Management.html
34 B
~Get Your Files Here !/6 - Tasks in Project Management/6 - Tasks in Project Management.mp4
45.5 MB
~Get Your Files Here !/7 - Stakeholder Management/7 - StakeholderManagement.mp4
167.7 MB
~Get Your Files Here !/7 - Stakeholder Management/7 - Stakeholders.html
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