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TORRENT DETAILS
[ CourseWikia.com ] Udemy - How To Handle Difficult People
TORRENT SUMMARY
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Struggling to deal with a difficult person at work and it's affecting your career? This course teaches you what to do.
What you'll learn
Spot when you are behaving emotionally and becoming unreasonable.
Pause before making a rash decision to confront or withdraw.
Structure a professional conversation to get the key issues out for discussion without generating animosity or ill feeling.
Approach the difficult person with diplomatic skill.
Frame the intended outcome of restoring reasonableness for all concerned.
State what you see and hear, how it makes you think and feel and how you interpret events and want to act as a result
Allow the other party to do the same and get their perspective.
Negotiate a way to return to the preferred state of working together.
Reach a resolution about policing and reviewing you agreement.
Hear the words used to do all the above in a practice session.
Requirements
Be aware of the situations which make you flare up at work.
Have a friend who is able to listen to you rehearse if you need practice.
Consider as many prior situations as you can where you have dealt with difficult people and consider if any recurring patterns emerge.
Have a desire to work in an environment where people are reasonable with each other in all circumstances.
Description
If you are dealing with a
bully, a gossip, an unreliable or difficult person
at work and it's affecting your well being then this course is for you.
Knowing how to deal with difficult people is critical to keeping your
career on track.
We teach a simple three step model called
Flare Care Share
.
You will learn about the triggers which send you into an emotional state - that's when you
flare
up and move towards feelings of
violence or silence
.
We teach you how to avoid entering into a
career limiting confrontation
or a damaging funk of
avoidance and self loathing.
This is the
care
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Overview and Objectives/1 - Introduction the three step Flare Care Share Model English.srt
4.2 KB
~Get Your Files Here !/1 - Overview and Objectives/1 - Introduction the three step Flare Care Share Model.mp4
12.2 MB
~Get Your Files Here !/2 - Flare the emotional reaction stage/2 - Flare Part 1 spotting what makes you react emotionally English.srt
4.6 KB
~Get Your Files Here !/2 - Flare the emotional reaction stage/2 - Flare Part 1 spotting what makes you react emotionally.mp4
29.4 MB
~Get Your Files Here !/2 - Flare the emotional reaction stage/3 - Flare Part 2 understanding Silence and Violence English.srt
4.6 KB
~Get Your Files Here !/2 - Flare the emotional reaction stage/3 - Flare Part 2 understanding Silence and Violence.mp4
19.9 MB
~Get Your Files Here !/2 - Flare the emotional reaction stage/4 - Flare Part 3 how the brain works English.srt
4.6 KB
~Get Your Files Here !/2 - Flare the emotional reaction stage/4 - Flare Part 3 how the brain works.mp4
25.6 MB
~Get Your Files Here !/3 - Care buying time to respond and not to react/5 - Care Part 1 caring for yourself and the other person English.srt
2.8 KB
~Get Your Files Here !/3 - Care buying time to respond and not to react/5 - Care Part 1 caring for yourself and the other person.mp4
17.2 MB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/10 - Negotiation active listening and mutual benefit English.srt
7.6 KB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/10 - Negotiation active listening and mutual benefit.mp4
22.1 MB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/11 - Resolution you are only as good as what you measure English.srt
2.9 KB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/11 - Resolution you are only as good as what you measure.mp4
10 MB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/12 - Practice by listening English.srt
11.6 KB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/12 - Practice by listening.mp4
106.4 MB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/6 - Share Overview English.srt
4.9 KB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/6 - Share Overview.mp4
18.4 MB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/7 - Share Approaching the Difficult Person English.srt
3.5 KB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/7 - Share Approaching the Difficult Person.mp4
12.6 MB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/8 - Share Worked Example with a Bullying Boss English.srt
7.5 KB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/8 - Share Worked Example with a Bullying Boss.mp4
12 MB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/9 - Conversation starting to lay out your story English.srt
7.9 KB
~Get Your Files Here !/4 - Share getting two sides of the story and a favourable resolution for all/9 - Conversation starting to lay out your story.mp4
37 MB
~Get Your Files Here !/5 - Summary/13 - Summary English.srt
3.1 KB
~Get Your Files Here !/5 - Summary/13 - Summary.mp4