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TORRENT DETAILS
Udemy - Certification In Customer Relationship Management (CRM)
TORRENT SUMMARY
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Effectively manage and enhance relationships with customers with Process, Case Study, Example & Complete Implementation
What you'll learn
Understand the fundamentals of CRM and its importance in modern business practices.
Explore various CRM strategies and approaches tailored to different industries and customer segments.
Learn how to select, implement, and manage CRM software and technology solutions effectively.
Analyze customer data and leverage it to make informed business decisions and enhance customer interactions.
Develop skills in designing and executing CRM campaigns to acquire, retain, and upsell customers.
Explore best practices for measuring and evaluating the success of CRM initiatives.
Understand the ethical considerations and privacy concerns related to CRM and customer data management.
Requirements
There are typically no specific prerequisites for this course, although a basic understanding of business concepts and marketing principles can be beneficial.
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Introduction to CRM/1. Introduction to CRM.mp4
36.1 MB
~Get Your Files Here !/1. Introduction to CRM/2. Scope of CRM.mp4
30.8 MB
~Get Your Files Here !/1. Introduction to CRM/3. Evaluation of CRM.mp4
17.7 MB
~Get Your Files Here !/1. Introduction to CRM/4. TPA.mp4
49.7 MB
~Get Your Files Here !/1. Introduction to CRM/5. Customer value.mp4
21.7 MB
~Get Your Files Here !/10. Case Study and Process/1. Case Study on CRM Implementation.html
5 KB
~Get Your Files Here !/10. Case Study and Process/2. Case Study on CRM usage benefits.html
4.7 KB
~Get Your Files Here !/10. Case Study and Process/3. Different CRM software and details.html
4.2 KB
~Get Your Files Here !/10. Case Study and Process/4. Step by step detailed process to Implement CRM.html
5.1 KB
~Get Your Files Here !/10. Case Study and Process/5. Templates and Formats used in CRM.html
4.5 KB
~Get Your Files Here !/2. CRM Types and Components/1. CRM components.mp4
76 MB
~Get Your Files Here !/2. CRM Types and Components/2. Analytical, Collaborative CRM.mp4
44.3 MB
~Get Your Files Here !/2. CRM Types and Components/3. CRM technology components.mp4
43 MB
~Get Your Files Here !/2. CRM Types and Components/4. Customer value.mp4
63.1 MB
~Get Your Files Here !/2. CRM Types and Components/5. CSV.mp4
82.6 MB
~Get Your Files Here !/3. Customer and Consumer/1. Customer Profitability.mp4
74.5 MB
~Get Your Files Here !/3. Customer and Consumer/2. Consumer complaints.mp4
60.6 MB
~Get Your Files Here !/3. Customer and Consumer/3. Customer retention,acquisition,expectation.mp4
245.7 MB
~Get Your Files Here !/3. Customer and Consumer/4. Customer retention,acquisition,expectation 2.mp4
9.7 MB
~Get Your Files Here !/3. Customer and Consumer/5. Negative and Positive retention.mp4
112.7 MB
~Get Your Files Here !/4. Different Processes and Methods/1. Closed loop marketing.mp4
48.1 MB
~Get Your Files Here !/4. Different Processes and Methods/10. The art of supervising.mp4
38.6 MB
~Get Your Files Here !/4. Different Processes and Methods/2. 360 marketing.mp4
70 MB
~Get Your Files Here !/4. Different Processes and Methods/3. Hierarchical methods.mp4
39.2 MB
~Get Your Files Here !/4. Different Processes and Methods/4. Decision trees.mp4
32.3 MB
~Get Your Files Here !/4. Different Processes and Methods/5. Decision trees contd 2.mp4
37 MB
~Get Your Files Here !/4. Different Processes and Methods/6. Cross selling and up selling.mp4
108.3 MB
~Get Your Files Here !/4. Different Processes and Methods/7. Customer relationship technology.mp4
85.9 MB
~Get Your Files Here !/4. Different Processes and Methods/8. Front office management.mp4
72.9 MB
~Get Your Files Here !/4. Different Processes and Methods/9. Job analysis and job description.mp4
73.8 MB
~Get Your Files Here !/5. ECRM and ERP/1. ECRM.mp4
85.4 MB
~Get Your Files Here !/5. ECRM and ERP/2. Challenges of Ecrm.mp4
79.4 MB
~Get Your Files Here !/5. ECRM and ERP/3. Key CRM features.mp4
39.3 MB
~Get Your Files Here !/5. ECRM and ERP/4. ERP and CRM.mp4
27.4 MB
~Get Your Files Here !/5. ECRM and ERP/5. SCM and CRM.mp4
54.7 MB
~Get Your Files Here !/5. ECRM and ERP/6. Barriers to internet adoption.mp4
25.8 MB
~Get Your Files Here !/6. Customer Profiling/1. Managing customer relationship.mp4
49.6 MB
~Get Your Files Here !/6. Customer Profiling/2. Email marketing data.mp4
53.4 MB
~Get Your Files Here !/6. Customer Profiling/3. Social media.mp4
57.3 MB
~Get Your Files Here !/6. Customer Profiling/4. Customer experience management.mp4
40.6 MB
~Get Your Files Here !/6. Customer Profiling/5. Customer experience.mp4
36.4 MB
~Get Your Files Here !/6. Customer Profiling/6. Customer profile.mp4
60.3 MB
~Get Your Files Here !/6. Customer Profiling/7. STP.mp4
28.1 MB
~Get Your Files Here !/6. Customer Profiling/8. Repositioning.mp4
30.7 MB
~Get Your Files Here !/6. Customer Profiling/9. Delivering customer offer.mp4
67.2 MB
~Get Your Files Here !/7. Strategy and Framework/1. CRM strategy.mp4
67.1 MB
~Get Your Files Here !/7. Strategy and Framework/2. Customer system life cycle.mp4
35.5 MB
~Get Your Files Here !/7. Strategy and Framework/3. Building blocks of CRM.mp4
46.3 MB
~Get Your Files Here !/7. Strategy and Framework/4. CRM measurement.mp4
62 MB
~Get Your Files Here !/7. Strategy and Framework/5. Balanced score.mp4
43.6 MB
~Get Your Files Here !/7. Strategy and Framework/6. Customer privacy.mp4
18.5 MB
~Get Your Files Here !/7. Strategy and Framework/7. Privacy.mp4
41.9 MB
~Get Your Files Here !/7. Strategy and Framework/8. Need for legislation.mp4
35.8 MB
~Get Your Files Here !/8. Data Management/1. Data protection and verification.mp4
29.9 MB
~Get Your Files Here !/8. Data Management/2. Data protection and verification contd.mp4
34.2 MB
~Get Your Files Here !/8. Data Management/3. Data collection.mp4
61.8 MB
~Get Your Files Here !/8. Data Management/4. Data Processing.mp4
30.8 MB
~Get Your Files Here !/8. Data Management/5. Data storage.mp4
32.3 MB
~Get Your Files Here !/8. Data Management/6. Privacy a global approach.mp4
53.1 MB
~Get Your Files Here !/8. Data Management/7. Markets in privacy.mp4
53.9 MB
~Get Your Files Here !/8. Data Management/8. Data banks.mp4
13.5 MB
~Get Your Files Here !/8. Data Management/9. Personal information.mp4
67.5 MB
~Get Your Files Here !/9. Automation/1. Critical success factors.mp4
23 MB
~Get Your Files Here !/9. Automation/2. Sales automation.mp4
24.5 MB
~Get Your Files Here !/9. Automation/3. Benefits of Sales force automation.mp4
