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If Disney Ran Your Hospital_ 9 1 2 Things You Would Do Differently By Fred Lee EPUB

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	Status:	All the torrents in this section have been verified by our verification system
Category:	eBooks
Infohash	ee68dd176ce5516d3bc676f87d711e22a340075b
Size:	970.3 kB in 3 files
Release Date(s):	Torrent Release: 09-10-2023 by user
Swarm:	0 Seeds & 0 Peers
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee EPUB

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals―both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

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Filename		Size
	If Disney Ran Your Hospital_ 9 1 2 Things You Would Do Differently by Fred Lee.epub	968.5 KB
	_ free audiobook version.txt	1.3 KB
	_ uploads will cease (your support needed - urgent).txt	556 B

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