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TORRENT DETAILS
Introduction To Customer Feedback Management
TORRENT SUMMARY
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Language: English | Size: 995.61 MB | Duration: 1h 41m
A Blueprint to design and implement a customer feedback management system
What you'll learn
Understand the importance of customer and user feedback in driving business success and fostering customer-centricity.
Learn the key principles and best practices of feedback management.
Familiarize yourself with various feedback collection methods and tools.
Familiarize yourself with ways to analyze and interpret customer and user feedback.
Get insights on few techniques for prioritising feedback and setting actionable goals.
Explore strategies for effectively communicating feedback insights to stakeholders.
Develop an understanding of how to implement feedback-driven improvements and track their impact.
Understand ethical considerations and privacy concerns related to feedback management.
Requirements
Any interest in improving customer experience and learning how to build a customer feedback system
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4
50.4 MB
~Get Your Files Here !/2 - Customer Feedback Management Definitions/2 - Why becoming customer centric is important.mp4
30.7 MB
~Get Your Files Here !/2 - Customer Feedback Management Definitions/3 - Customer feedback is an important component of customer centricity.mp4
14.9 MB
~Get Your Files Here !/2 - Customer Feedback Management Definitions/4 - Customer Feedback Management definition actors.mp4
29.6 MB
~Get Your Files Here !/2 - Customer Feedback Management Definitions/5 - What impact when customer feedack is well vs not well managed.mp4
29.1 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/10 - Select your channels.mp4
31.1 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/11 - Choose the right Software Provider.mp4
70.4 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/12 - Craft wellstructured questions.mp4
49.9 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/6 - Define your Business Objectives.mp4
34.5 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/7 - Define CFM objectives.mp4
34.5 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/8 - Define your methodology.mp4
60 MB
~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/9 - Define your metrics.mp4
60.6 MB
~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/13 - Choose your Feedback Collection Mechanism.mp4
71.6 MB
~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/14 - Data Analysis principles.mp4
35.7 MB
~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/15 - NPS Analysis Illustration.mp4
23.9 MB
~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/16 - Refine your Reporting and Storytelling.mp4
77.1 MB
~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/17 - Action prioritization.mp4
46.3 MB
~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/18 - Planning Actions.mp4
100.3 MB
~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/19 - Develop a Customer Feedback Management Culture.mp4
22 MB
~Get Your Files Here !/6 - Applications of Customer Feedback Management in Business/20 - Applications of Customer Feedback Management in Business.mp4
78.4 MB
~Get Your Files Here !/7 - Ethical Considerations in Feedback Management/2 - Quiz.html
134 B
~Get Your Files Here !/7 - Ethical Considerations in Feedback Management/21 - Ensuring privacy and data protection in feedback collection and analysis.mp4
34.7 MB
~Get Your Files Here !/8 - What you have learned/22 - What you have learned.mp4
