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Language: English | Size: 2.12 GB | Duration: 1h 42m
Explore the foundations of CRM, covering data-driven strategies, customer segmentation, loyalty programs & methodologies
What you'll learn
earners will be able to apply CRM principles to design customer segmentation, loyalty programs, and optimized sales and marketing efforts
earners will be able to leverage data to gain valuable insights into customer behaviors and preferences, leading to improved customer satisfaction
Learners will be able to create customer-focused plans that cater to diverse customer needs, enhancing overall satisfaction and building long-lasting relation
Learners will be able to assess the changing landscape of CRM, identifying key trends and future directions that can impact business strategies.
Requirements
No pre requisites is needed .Any one can attend this program with English language understanding
Experience in customer service, marketing and business development for 1-3 years will be useful to apply immediately.
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Introduction to Customer Relationship Management/1 - Course overview Scope structure and expectations.mp4
85.6 MB
~Get Your Files Here !/1 - Introduction to Customer Relationship Management/2 - Understanding CRM Basics and significance.mp4
89.9 MB
~Get Your Files Here !/1 - Introduction to Customer Relationship Management/3 - Learning outcomes What you will gain from this course.mp4
79.1 MB
~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/4 - Evolution of CRM From transactional to relational.mp4
78.2 MB
~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/5 - The CRM philosophy Principles and values.mp4
82.1 MB
~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/6 - The CRM ecosystem Key components and dynamics.mp4
83.4 MB
~Get Your Files Here !/3 - Building a CustomerCentric Strategy/7 - The power of customercentricity Concepts and benefits.mp4
80.4 MB
~Get Your Files Here !/3 - Building a CustomerCentric Strategy/8 - Crafting customercentric strategies Tools and techniques.mp4
75.8 MB
~Get Your Files Here !/3 - Building a CustomerCentric Strategy/9 - Instilling a customercentric culture Steps and best practices.mp4
81.3 MB
~Get Your Files Here !/4 - DataDriven Customer Relationship Management/10 - The role of data in CRM From insights to actions.mp4
72.2 MB
~Get Your Files Here !/4 - DataDriven Customer Relationship Management/11 - Segmenting and targeting customers Data at work.mp4
75.8 MB
~Get Your Files Here !/4 - DataDriven Customer Relationship Management/12 - Personalizing customer experiences The datadriven approach.mp4
69.4 MB
~Get Your Files Here !/5 - CRM for Sales and Marketing Success/13 - Aligning CRM with sales and marketing The synergy.mp4
66.2 MB
~Get Your Files Here !/5 - CRM for Sales and Marketing Success/14 - Sales force automation Boosting efficiency and effectiveness.mp4
63.7 MB
~Get Your Files Here !/5 - CRM for Sales and Marketing Success/15 - CRM and marketing automation Driving integrated campaigns.mp4
67.6 MB
~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/16 - The importance of customer satisfaction and loyalty.mp4
60.5 MB
~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/17 - Designing and implementing effective loyalty programs.mp4
64.7 MB
~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/18 - Measuring customer satisfaction Metrics and tools.mp4
63.3 MB
~Get Your Files Here !/7 - Effective Customer Service Strategies/19 - CRM in customer service Enhancing interactions and experiences.mp4
62.4 MB
~Get Your Files Here !/7 - Effective Customer Service Strategies/20 - Resolving customer issues Strategies and techniques.mp4
61.5 MB
~Get Your Files Here !/7 - Effective Customer Service Strategies/21 - Building a proactive customer service The CRM approach.mp4
61.1 MB
~Get Your Files Here !/8 - CRM Tools and Technologies/22 - Understanding CRM technologies and its importance.mp4
60 MB
~Get Your Files Here !/8 - CRM Tools and Technologies/23 - Choosing the right CRM software Factors and considerations.mp4
76.4 MB
~Get Your Files Here !/8 - CRM Tools and Technologies/24 - Automation in CRM Enhancing efficiency and customer experience.mp4
113 MB
~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/25 - From planning to execution The CRM implementation process.mp4
128.6 MB
~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/26 - Measuring CRM success Key metrics and KPIs.mp4
132.5 MB
~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/27 - CRM future trends Staying ahead in the game.mp4
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