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[ CourseWikia.com ] Empathy For Customer Service Professionals (2023)
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Level: Beginner | Genre: eLearning | Language: English
Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a customer doesn't feel positive. Learn about how practicing empathy—building a connection—makes customers feel cared about and creates rapport. Instructor Myra Golden shares three keys to empathy in customer service and reveals how to use empathy to put customers at ease and reduce callbacks. Learn about how to use empathy to your advantage with difficult customers. Plus, if genuine empathy is challenging, Myra shares a formula for conveying empathy even when it doesn't come naturally.
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FILE LIST
Filename
Size
~Get Your Files Here !/01 - Introduction/01 - Customers remember how you make them feel.mp4
4.5 MB
~Get Your Files Here !/01 - Introduction/01 - Customers remember how you make them feel.srt
1.6 KB
~Get Your Files Here !/02 - 1. Why Empathy in Customer Service Matters/01 - Explore the role of empathy in customer service.mp4
11.1 MB
~Get Your Files Here !/02 - 1. Why Empathy in Customer Service Matters/01 - Explore the role of empathy in customer service.srt
4.1 KB
~Get Your Files Here !/03 - 2. Empathy The Secret to a Great Customer Experience/01 - Be an empathic customer service professional.mp4
12.7 MB
~Get Your Files Here !/03 - 2. Empathy The Secret to a Great Customer Experience/01 - Be an empathic customer service professional.srt
5.1 KB
~Get Your Files Here !/03 - 2. Empathy The Secret to a Great Customer Experience/02 - If genuine empathy is hard for you, try this.mp4
8.8 MB
~Get Your Files Here !/03 - 2. Empathy The Secret to a Great Customer Experience/02 - If genuine empathy is hard for you, try this.srt
3.7 KB
~Get Your Files Here !/04 - 3. Build Your Empathy Quotient/01 - Would you say that to your grandmother.mp4
7 MB
~Get Your Files Here !/04 - 3. Build Your Empathy Quotient/01 - Would you say that to your grandmother.srt
3.1 KB
~Get Your Files Here !/05 - 4. Apply Empathy to Your Customer Support Tool Kit/01 - Diffuse anger with empathy.mp4
8.1 MB
~Get Your Files Here !/05 - 4. Apply Empathy to Your Customer Support Tool Kit/01 - Diffuse anger with empathy.srt
3.7 KB
~Get Your Files Here !/05 - 4. Apply Empathy to Your Customer Support Tool Kit/02 - Use empathy to your advantage in customer support.mp4
6.5 MB
~Get Your Files Here !/05 - 4. Apply Empathy to Your Customer Support Tool Kit/02 - Use empathy to your advantage in customer support.srt
2.8 KB
~Get Your Files Here !/05 - 4. Apply Empathy to Your Customer Support Tool Kit/03 - Convey empathy when things go wrong for the customer.mp4
6.5 MB
~Get Your Files Here !/05 - 4. Apply Empathy to Your Customer Support Tool Kit/03 - Convey empathy when things go wrong for the customer.srt
3.5 KB
~Get Your Files Here !/06 - Conclusion/01 - Continue to cultivate your empathy skills.mp4
4.7 MB
~Get Your Files Here !/06 - Conclusion/01 - Continue to cultivate your empathy skills.srt
1.8 KB
~Get Your Files Here !/Bonus Resources.txt
386 B
~Get Your Files Here !/Ex_Files_Empathy_for_Customer_Service_Professionals/Exercise Files/Empathy Statements.pdf
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