Filename Size ~Get Your Files Here !/1 - Introduction/1 - About Customer Success as a growth strategie.html 13 B ~Get Your Files Here !/1 - Introduction/1 - Customer Success a growth strategy where everyone wins.mp4 92.9 MB ~Get Your Files Here !/1 - Introduction/1 - Modul-1-Summary-and-Case-Study.pdf 139.2 KB ~Get Your Files Here !/1 - Introduction/2 - About the factors that motivate suppliers to implement CSM.html 13 B ~Get Your Files Here !/1 - Introduction/2 - Drivers of Customer Success Management implementation.mp4 123.9 MB ~Get Your Files Here !/1 - Introduction/2 - Modul-2-MP3.m4a 1001.5 KB ~Get Your Files Here !/1 - Introduction/2 - Modul-2-Summary-and-Case-Study.pdf 142.1 KB ~Get Your Files Here !/1 - Introduction/2 - Modul-2-Table.pdf 70.2 KB ~Get Your Files Here !/2 - The Customer Success Management Wheel/3 - About the management of Customer Success.html 13 B ~Get Your Files Here !/2 - The Customer Success Management Wheel/3 - Managing customer success with the CSM Wheel.mp4 51.4 MB ~Get Your Files Here !/2 - The Customer Success Management Wheel/3 - Modul-3-Summary.pdf 73.6 KB ~Get Your Files Here !/2 - The Customer Success Management Wheel/4 - About the CSM outcomes for customers and suppliers.html 13 B ~Get Your Files Here !/2 - The Customer Success Management Wheel/4 - Modul-4-Summary-and-Case-Study.pdf 123.2 KB ~Get Your Files Here !/2 - The Customer Success Management Wheel/4 - Valuebased Selling.mp4 31 MB ~Get Your Files Here !/2 - The Customer Success Management Wheel/5 - About the CSM Wheel.html 38 B ~Get Your Files Here !/2 - The Customer Success Management Wheel/5 - Modul-5-Summary-and-Case-Study.pdf 131.6 KB ~Get Your Files Here !/2 - The Customer Success Management Wheel/5 - Onboarding and Solution Implementation.mp4 40.9 MB ~Get Your Files Here !/2 - The Customer Success Management Wheel/6 - About Valuebased Selling.html 71 B ~Get Your Files Here !/2 - The Customer Success Management Wheel/6 - Customerrelated CSM process.mp4 119.4 MB ~Get Your Files Here !/2 - The Customer Success Management Wheel/6 - Modul-6-Summary-and-Case-Study.pdf 120.2 KB ~Get Your Files Here !/2 - The Customer Success Management Wheel/7 - About Onboarding and Solution Implementation.html 75 B ~Get Your Files Here !/2 - The Customer Success Management Wheel/7 - Modul-7-Summary-and-Case-Study.pdf 127.8 KB ~Get Your Files Here !/2 - The Customer Success Management Wheel/7 - Renewal and Adapting the Value Proposition.mp4 43.6 MB ~Get Your Files Here !/2 - The Customer Success Management Wheel/8 - About Renewal and Adapting the Value Proposition.html 154 B ~Get Your Files Here !/2 - The Customer Success Management Wheel/8 - Customer Advocacy.mp4 53.2 MB ~Get Your Files Here !/2 - The Customer Success Management Wheel/8 - Modul-8-Summary-and-Case-Study.pdf 129.1 KB ~Get Your Files Here !/2 - The Customer Success Management Wheel/9 - About Customer Advocacy.html 44 B ~Get Your Files Here !/2 - The Customer Success Management Wheel/9 - CSM Outcomes.mp4 67.9 MB ~Get Your Files Here !/2 - The Customer Success Management Wheel/9 - Modul-9-Definitions.pdf 346 KB ~Get Your Files Here !/2 - The Customer Success Management Wheel/9 - Modul-9-Summary-and-Case-Study.pdf 133.9 KB ~Get Your Files Here !/Bonus Resources.txt 386 B