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TORRENT DETAILS
Linkedin - Writing Customer Service Emails
TORRENT SUMMARY
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You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations.
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FILE LIST
Filename
Size
~Get Your Files Here !/01 - Introduction/01 - Customer service email is not dead.mp4
2.9 MB
~Get Your Files Here !/01 - Introduction/01 - Customer service email is not dead.srt
1.2 KB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/01 - Read emails analytically.mp4
8.3 MB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/01 - Read emails analytically.srt
5.3 KB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/02 - Anticipate follow-up questions.mp4
7.6 MB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/02 - Anticipate follow-up questions.srt
5.3 KB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/03 - Answer all of the customer's questions.mp4
7.6 MB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/03 - Answer all of the customer's questions.srt
5.4 KB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/04 - Answer difficult questions confidently.mp4
8.2 MB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/04 - Answer difficult questions confidently.srt
5.8 KB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/05 - Challenge Answer a difficult question.mp4
2.9 MB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/05 - Challenge Answer a difficult question.srt
1.4 KB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/06 - Solution Answer a difficult question.mp4
2.1 MB
~Get Your Files Here !/02 - 1. Answer the Customer's Question/06 - Solution Answer a difficult question.srt
1004 B
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/01 - Explain your process to the customer.mp4
7.6 MB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/01 - Explain your process to the customer.srt
5.1 KB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/02 - Paraphrase the customer's situation.mp4
6.4 MB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/02 - Paraphrase the customer's situation.srt
4.7 KB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/03 - Acknowledge the customer's feelings.mp4
11.5 MB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/03 - Acknowledge the customer's feelings.srt
7.5 KB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/04 - Challenge Demonstrate you've read the customer's email.mp4
2.9 MB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/04 - Challenge Demonstrate you've read the customer's email.srt
1.4 KB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/05 - Solution Demonstrate you've read the customer's email.mp4
2.9 MB
~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/05 - Solution Demonstrate you've read the customer's email.srt
1.5 KB
~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/01 - Use personal pronouns.mp4
10.7 MB
~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/01 - Use personal pronouns.srt
7.3 KB
~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/02 - Make your writing more like speaking.mp4
10.6 MB
~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/02 - Make your writing more like speaking.srt
7.2 KB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/01 - When and how to apologize.mp4
7.3 MB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/01 - When and how to apologize.srt
5.1 KB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/02 - What to write after you apologize.mp4
5 MB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/02 - What to write after you apologize.srt
3.2 KB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/03 - Avoid insincere wording.mp4
9.3 MB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/03 - Avoid insincere wording.srt
5.5 KB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/04 - When to empathize.mp4
10.1 MB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/04 - When to empathize.srt
6.4 KB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/05 - Challenge Write an apology email.mp4
3.5 MB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/05 - Challenge Write an apology email.srt
1.6 KB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/06 - Solution Write an apology email.mp4
2.6 MB
~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/06 - Solution Write an apology email.srt
1.7 KB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/01 - Use the template as a starting point.mp4
8.3 MB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/01 - Use the template as a starting point.srt
6 KB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/02 - Make templates customizable.mp4
8 MB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/02 - Make templates customizable.srt
6.4 KB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/03 - Build rapport.mp4
7.5 MB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/03 - Build rapport.srt
4.7 KB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/04 - Challenge Use a template to write a customized reply.mp4
2.5 MB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/04 - Challenge Use a template to write a customized reply.srt
1.2 KB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/05 - Solution Use a template to write a customized reply.mp4
4.2 MB
~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/05 - Solution Use a template to write a customized reply.srt
2.6 KB
~Get Your Files Here !/07 - Conclusion/01 - Continue to sharpen customer service email skills.mp4
3.9 MB
~Get Your Files Here !/07 - Conclusion/01 - Continue to sharpen customer service email skills.srt
