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TORRENT DETAILS
Udemy - Mb-230 - Microsoft Dynamics 365 Customer Service Mastery
TORRENT SUMMARY
Status:
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Language: English | Size: 797.90 MB | Duration: 1h 34m
A Complete Guide to the Microsoft Dynamics 365 Customer Service Module to Ace the MB-230 Certification exam.
What you'll learn
Case Management in Detail
Knowledge Management
Service Level Agreements
Entitlements
Service Scheduling
Customizing Customer Service Module
Omni-Channel Management
Requirements
Be able to configure entities/tables in Dataverse
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Introduction to Customer Service/1 - Introduction.mp4
44.9 MB
~Get Your Files Here !/1 - Introduction to Customer Service/2 - Creating a Trial account.mp4
39.5 MB
~Get Your Files Here !/1 - Introduction to Customer Service/2 - Trial link.txt
184 B
~Get Your Files Here !/2 - Basic Case Management/3 - Case Walkthrough.mp4
60.3 MB
~Get Your Files Here !/2 - Basic Case Management/4 - Case Management.mp4
49.2 MB
~Get Your Files Here !/2 - Basic Case Management/5 - Stages in Case Lifecycle.mp4
44.9 MB
~Get Your Files Here !/2 - Basic Case Management/6 - Case Status.mp4
23.6 MB
~Get Your Files Here !/2 - Basic Case Management/7 - Customer Service Admin Center.mp4
13.8 MB
~Get Your Files Here !/3 - Advanced Case Management/8 - Customizing Case Resolution Form.mp4
21.7 MB
~Get Your Files Here !/4 - Queues Routing Rules/10 - Routing Rules.mp4
24.2 MB
~Get Your Files Here !/4 - Queues Routing Rules/11 - Converting Activity to Case.mp4
22.9 MB
~Get Your Files Here !/4 - Queues Routing Rules/12 - Subjects.mp4
20.2 MB
~Get Your Files Here !/4 - Queues Routing Rules/9 - Queues.mp4
36.4 MB
~Get Your Files Here !/5 - Case Relationships/13 - Parent Child Cases.mp4
29 MB
~Get Your Files Here !/5 - Case Relationships/14 - Merging Cases.mp4
12.5 MB
~Get Your Files Here !/6 - Email Configuration/15 - Email Configuration.mp4
26.8 MB
~Get Your Files Here !/6 - Email Configuration/16 - Automatic Conversion of Emails to Cases.mp4
78.1 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/17 - Introduction to Knowledge Base Articles KB Articles.mp4
21.7 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/18 - Knowledge Base Article creation and resolution.mp4
54.8 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/19 - KB Article Versions.mp4
70.8 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/20 - Creating KB Article from a Template.mp4
17.2 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/21 - Convert Cases to KB Articles.mp4
42.5 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/22 - KB Article Settings.mp4
23.3 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/23 - Service Providers.mp4
