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TORRENT DETAILS
Linkedin - Customer Experience Strategy - Build A Customer-Centric Culture
TORRENT SUMMARY
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If you want employees to deliver a great customer experience, it’s important to build a customer-centric culture around them. In this course, learn how to build a culture focused on your customers, with LinkedIn customer experience expert Sam Stern. Sam shares the nuts and bolts of how to transform your business into one that's obsessed with customers and the customer experience. Sam shares his practical strategies, including how to: link your company culture to customer experiences; drive culture change; write a “why” statement for your culture transformation; gain executive support for culture transformation; and how to do a "bright spots" analysis to uncover existing customer-centric success stories.
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FILE LIST
Filename
Size
~Get Your Files Here !/01 - Introduction/01 - Build a customer-centric culture.mp4
16.1 MB
~Get Your Files Here !/01 - Introduction/01 - Build a customer-centric culture.srt
1.4 KB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/01 - Customer-centric culture is critical for great CX.mp4
10.3 MB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/01 - Customer-centric culture is critical for great CX.srt
5.5 KB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/02 - Five steps that support customer-centric culture change.mp4
7 MB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/02 - Five steps that support customer-centric culture change.srt
5.6 KB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/03 - Find your compelling why for culture transformation.mp4
9.9 MB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/03 - Find your compelling why for culture transformation.srt
5.3 KB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/04 - Secure executive support to lead your culture transformation.mp4
8.7 MB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/04 - Secure executive support to lead your culture transformation.srt
5.6 KB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/01 - Recognizing employees for customer-centricity.mp4
8.2 MB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/01 - Recognizing employees for customer-centricity.srt
5.9 KB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/02 - Spot indicators of progress towards customer-centricity.mp4
10.2 MB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/02 - Spot indicators of progress towards customer-centricity.srt
5.8 KB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/03 - Bright spot analysis drives culture change.mp4
6.3 MB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/03 - Bright spot analysis drives culture change.srt
4.3 KB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/04 - How to conduct bright spot analysis.mp4
16 MB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/04 - How to conduct bright spot analysis.srt
7 KB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/01 - Transformation checklist for customer-centric culture.mp4
13.9 MB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/01 - Transformation checklist for customer-centric culture.srt
6.6 KB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/02 - Training for customer-centricity.mp4
12.2 MB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/02 - Training for customer-centricity.srt
6.2 KB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/03 - Barriers to customer-centricity.mp4
10.1 MB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/03 - Barriers to customer-centricity.srt
5.9 KB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/04 - Removing barriers to customer-centricity.mp4
12.2 MB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/04 - Removing barriers to customer-centricity.srt
6.5 KB
~Get Your Files Here !/05 - Conclusion/01 - Continuing your customer-centric culture change.mp4
9.6 MB
~Get Your Files Here !/05 - Conclusion/01 - Continuing your customer-centric culture change.srt
