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~Get Your Files Here !/1 - Welcome Introduction/1 - Instructor Course Introduction English.vtt
3.9 KB
~Get Your Files Here !/1 - Welcome Introduction/1 - Instructor Course Introduction.mp4
71.1 MB
~Get Your Files Here !/1 - Welcome Introduction/2 - The Importance of Onboarding English.vtt
2.3 KB
~Get Your Files Here !/1 - Welcome Introduction/2 - The Importance of Onboarding.mp4
36.3 MB
~Get Your Files Here !/1 - Welcome Introduction/3 - Exercise Reflection Activity What do you want to get out of this course English.vtt
1.3 KB
~Get Your Files Here !/1 - Welcome Introduction/3 - Exercise Reflection Activity What do you want to get out of this course.mp4
20 MB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/4 - What is a Customer Success Plan and Why Create One English.vtt
4.4 KB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/4 - What is a Customer Success Plan and Why Create One.mp4
77.5 MB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/5 - Customer Success Plan Components English.vtt
5.7 KB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/5 - Customer Success Plan Components.mp4
92.1 MB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/6 - When to Start Building a Customer Success Plan English.vtt
5.7 KB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/6 - When to Start Building a Customer Success Plan.mp4
101.2 MB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/7 - Customer-Success-Plan-Template-Instructions.pdf
111.2 KB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/7 - Customer-Success-Plan-Template.docx
21.9 KB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/7 - Exercise Building a Customer Success Plan English.vtt
3 KB
~Get Your Files Here !/2 - Create a Customer Success Plan Establish the Definition of Success/7 - Exercise Building a Customer Success Plan.mp4
53.4 MB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/10 - The Internal Handoff Meeting English.vtt
3.6 KB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/10 - The Internal Handoff Meeting.mp4
60.4 MB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/11 - Section-3-Exercise-Present-Your-Customer-Success-Plan.pdf
36.8 KB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/11 - The External Handoff Meeting English.vtt
3.5 KB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/11 - The External Handoff Meeting.mp4
58.6 MB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/8 - Why is the Customer Success handoff important English.vtt
5.2 KB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/8 - Why is the Customer Success handoff important.mp4
90.6 MB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/9 - Determine Who Does What and When English.vtt
5.4 KB
~Get Your Files Here !/3 - Establish a Smooth Customer Success Handoff Process/9 - Determine Who Does What and When.mp4
90.3 MB
~Get Your Files Here !/4 - Create Onboarding Playbooks/12 - What is a playbook English.vtt
4.4 KB
~Get Your Files Here !/4 - Create Onboarding Playbooks/12 - What is a playbook.mp4
77.3 MB
~Get Your Files Here !/4 - Create Onboarding Playbooks/13 - What Onboarding Playbooks should I create English.vtt
4.1 KB
~Get Your Files Here !/4 - Create Onboarding Playbooks/13 - What Onboarding Playbooks should I create.mp4
68.5 MB
~Get Your Files Here !/4 - Create Onboarding Playbooks/14 - Components of a Playbook English.vtt
3.8 KB
~Get Your Files Here !/4 - Create Onboarding Playbooks/14 - Components of a Playbook.mp4
65.3 MB
~Get Your Files Here !/4 - Create Onboarding Playbooks/15 - Complete-the-Onboarding-Playbook.pdf
62.7 KB
~Get Your Files Here !/4 - Create Onboarding Playbooks/15 - Exercise Create Your Own Playbook English.vtt
1.1 KB
~Get Your Files Here !/4 - Create Onboarding Playbooks/15 - Exercise Create Your Own Playbook.mp4
17.3 MB
~Get Your Files Here !/4 - Create Onboarding Playbooks/15 - Section-4-Exercise-Complete-the-Onboarding-Playbook.docx
15.6 KB
~Get Your Files Here !/5 - Wrap Up/16 - Final Thoughts English.vtt
1.2 KB
~Get Your Files Here !/5 - Wrap Up/16 - Final Thoughts.mp4
21.1 MB
~Get Your Files Here !/5 - Wrap Up/16 - Section-2-Customer-Success-Plan-Template-Instructions.pdf
111.2 KB
~Get Your Files Here !/5 - Wrap Up/16 - Section-2-Customer-Success-Plan-Template.docx
21.9 KB
~Get Your Files Here !/5 - Wrap Up/16 - Section-3-Exercise-Present-Your-Customer-Success-Plan.docx
14.5 KB
~Get Your Files Here !/5 - Wrap Up/16 - Section-4-Exercise-Complete-the-Onboarding-Playbook.docx
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