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~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/1 - What is Meant by Customer Success.mp4
85.9 MB
~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/2 - Treating Your Customer as Your Business Partner.mp4
78.3 MB
~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/3 - Where do CSMS fir Within the Wider Organizational Structure.mp4
120.3 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/4 - What is Your Organizations Customer Success Strategy.mp4
37.1 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/5 - What is Your Role to Your Organizations Customer Success Strategy.mp4
53 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/6 - What Assets and Resources are Available to Help You.mp4
60.7 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/7 - How Will You Plan and Manage Your Time.mp4
50.1 MB
~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/10 - Getting in Front of Senior Management and C Level Customer Stakeholders.mp4
75.7 MB
~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/8 - The RAPAE Task Model A Way to Categorize CSM Activities.mp4
60.2 MB
~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/9 - Understanding the Critical Path.mp4
89.6 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/11 - What is Phase 1 Preparation.mp4
53.4 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/12 - Accessing Information.mp4
45.2 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/13 - Internal Handover.mp4
37.4 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/14 - Customer Information.mp4
46.3 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/15 - Initiative Information and Customer Outcome Requirements.mp4
36.4 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/16 - CSM Outcome Requirements.mp4
41.3 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/17 - Third Parties and Project Status.mp4
82.4 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/18 - Tools for PCSMF Phase 1 Preparation.mp4
40 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/19 - What is Commitment All About.mp4
51.3 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/20 - Communicating with the Customer.mp4
123.7 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/21 - Developing a Stakeholder Management Strategy.mp4
70.2 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/22 - What is PCSMF Phase 3 Onboarding All About.mp4
22.9 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/23 - Generic and Customized Onboarding Models.mp4
67.1 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/24 - Information for Onboarding.mp4
111.5 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/25 - Tools for PCSMF Phase 3 Onboarding.mp4
42.4 MB
~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/26 - What is Adoption All About.mp4
79.5 MB
~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/27 - Understanding Impacted Users.mp4
82 MB
~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/28 - Research Techniques.mp4
77.9 MB
~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/29 - CSM Involvement in Adoption Research.mp4
45.5 MB
~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/30 - Step 1 Determine Adoption Requirements.mp4
44 MB
~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/31 - Step 3 Create Impacted Groups.mp4
70.9 MB
~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/32 - Step 5 Determine Communication Training and support Requirements.mp4
91.5 MB
~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/33 - Step 6 Capture Adoption Barriers and Risks.mp4
