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TORRENT DETAILS
Udemy - Mastering Customer Service Skills
TORRENT SUMMARY
Status:
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Language: English | Size: 1.49 GB | Duration: 1h 15m
Master the art to serving customers to make their day, and feel great about it
What you'll learn
Understand the terminology in customer service
Learn more about yourself and how your own thoughts, beliefs and values play a role in customer service
Develop the skill of empathy to be able see situations from customers' perspectives
Learn how to use active listening and reading non-verbal cues to understand customers' problems
Understand how important pieces of information can earn the respect of customers
Apply customer service skills when dealing with difficult customers
Requirements
No experience needed, but able to understand English
Learning will be achieved by doing the practical activities
You will need a printer to pront the activity sheets
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Introduction to mastery of customer service skills/1 - Introduction to mastering customer service skills.mp4
128.5 MB
~Get Your Files Here !/2 - Important definitions in Customer Service/2 - Customer Service Language.mp4
63.8 MB
~Get Your Files Here !/2 - Important definitions in Customer Service/2 - The-language-of-customer-service.pdf
649.3 KB
~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Cultivating-Self-awaress.pdf
501.2 KB
~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Self-awarenessv3.jpg
1.6 MB
~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Skill 1 Selfawareness Standing your ground.mp4
174.8 MB
~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Values.jpg
260.3 KB
~Get Your Files Here !/4 - Skill 1 Selfawareness What did your learn about yourself/4 - Skill 1 Selfawareness recap.mp4
33 MB
~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-1-fin.pdf
467.6 KB
~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-2-example.pdf
1 MB
~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-2-fin.pdf
1 MB
~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - Skill 2 Empathy.mp4
201.5 MB
~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Recognizing-the-emotions-in-the-expressions-answers.docx
1.5 MB
~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Skill 3 Understanding customers problems.mp4
378.7 MB
~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Slide30-emotion-activity.png
842.2 KB
~Get Your Files Here !/7 - Skill 4 Curiosity/7 - Curiosity-puzzle.pdf
589.9 KB
~Get Your Files Here !/7 - Skill 4 Curiosity/7 - Skill 4 Curiosity Earn the respect of customers.mp4
187.8 MB
~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - elastic-with-credit.png
667 KB
~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - empathy-statements.pdf
51.3 KB
~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Practice-1-the-food-is-not-right.pdf
2.5 MB
~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Practice-2-refund.pdf
2.4 MB
~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Skill 5 Dealing with difficult customers Flex your muscles to solve problems.mp4
241.4 MB
~Get Your Files Here !/9 - Closing/9 - Wrapping up.mp4
