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TORRENT DETAILS
[ TutGee.com ] Linkedin - The 10 Pillars Of Customer Experience
TORRENT SUMMARY
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Skill Level: General | Genre: eLearning | Language: English + srt | Duration: 38m | Size: 279 MB
Customer experience is a team sport! When everyone understands customer experience and the key pillars that support it, powerful enthusiasm, alignment, and collaboration tend to follow. In this course, Brad Cleveland explains what customer experience is and shows you 10 key pillars that, together, create a positive customer experience. Brad explains how to build the foundation for customer experience through vision, goals, and employee engagement. He highlights the importance of listening, both through a great voice of the customer (VoC) strategy and through customer service opportunities that provide insight on where to improve. Brad goes over how to design a better customer experience by wrapping data in a compelling customer narrative and improving processes and technology. He covers building inspiration through customer advocacy and innovation, then dives into using investments and leadership to build and maintain momentum.
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FILE LIST
Filename
Size
~Get Your Files Here !/01 - Introduction/01 - Building a strong foundation for customer experience.mp4
10.4 MB
~Get Your Files Here !/01 - Introduction/01 - Building a strong foundation for customer experience.srt
977 B
~Get Your Files Here !/01 - Introduction/02 - Who is this course for.mp4
10.9 MB
~Get Your Files Here !/01 - Introduction/02 - Who is this course for.srt
2.3 KB
~Get Your Files Here !/01 - Introduction/03 - What is customer experience.mp4
24.4 MB
~Get Your Files Here !/01 - Introduction/03 - What is customer experience.srt
5.8 KB
~Get Your Files Here !/02 - 1. Customer Experience Foundation/01 - Pillar 1 Vision and goals.mp4
20.7 MB
~Get Your Files Here !/02 - 1. Customer Experience Foundation/01 - Pillar 1 Vision and goals.srt
7 KB
~Get Your Files Here !/02 - 1. Customer Experience Foundation/02 - Pillar 2 Employee engagement.mp4
19.5 MB
~Get Your Files Here !/02 - 1. Customer Experience Foundation/02 - Pillar 2 Employee engagement.srt
5.3 KB
~Get Your Files Here !/03 - 2. Customer Experience Listening/01 - Pillar 3 Voice of the customer.mp4
26.8 MB
~Get Your Files Here !/03 - 2. Customer Experience Listening/01 - Pillar 3 Voice of the customer.srt
5.8 KB
~Get Your Files Here !/03 - 2. Customer Experience Listening/02 - Pillar 4 Customer service.mp4
28.7 MB
~Get Your Files Here !/03 - 2. Customer Experience Listening/02 - Pillar 4 Customer service.srt
6.8 KB
~Get Your Files Here !/04 - 3. Customer Experience Design/01 - Pillar 5 Customer narrative.mp4
23 MB
~Get Your Files Here !/04 - 3. Customer Experience Design/01 - Pillar 5 Customer narrative.srt
6.4 KB
~Get Your Files Here !/04 - 3. Customer Experience Design/02 - Pillar 6 Processes and technology.mp4
36.1 MB
~Get Your Files Here !/04 - 3. Customer Experience Design/02 - Pillar 6 Processes and technology.srt
7.2 KB
~Get Your Files Here !/05 - 4. Customer Experience Inspiration/01 - Pillar 7 Customer advocacy.mp4
21.1 MB
~Get Your Files Here !/05 - 4. Customer Experience Inspiration/01 - Pillar 7 Customer advocacy.srt
5.9 KB
~Get Your Files Here !/05 - 4. Customer Experience Inspiration/02 - Pillar 8 Innovation.mp4
28.1 MB
~Get Your Files Here !/05 - 4. Customer Experience Inspiration/02 - Pillar 8 Innovation.srt
6.1 KB
~Get Your Files Here !/06 - 5. Customer Experience Momentum/01 - Pillar 9 Investments.mp4
15.1 MB
~Get Your Files Here !/06 - 5. Customer Experience Momentum/01 - Pillar 9 Investments.srt
5.6 KB
~Get Your Files Here !/06 - 5. Customer Experience Momentum/02 - Pillar 10 Leadership.mp4
14.1 MB
~Get Your Files Here !/06 - 5. Customer Experience Momentum/02 - Pillar 10 Leadership.srt
4.4 KB
~Get Your Files Here !/Bonus Resources.txt
386 B
~Get Your Files Here !/Ex_Files_The_10_Pillars_of_Customer_Experience/Exercise Files/Additional Resources.pdf
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