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TORRENT DETAILS
[ CourseWikia.com ] Udemy - Trucking Management Customer Service
TORRENT SUMMARY
Status:
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Language: English | Size: 3.14 GB | Duration: 2h 23m
Automated customer service, Handling trucking customer complaints, How to report unsafe trucking company, etc.
What you'll learn
Three steps to getting new trucking customer
Automated customer service
Impressive ways to improve your customer service in logistics
Ways transportation companies can improve customer experience
Three ways to improve customer service with fleet technology
What does the trucking customer want
Five essential components of customer service in freight and logistics
Five customer service skills for truck drivers
Tips for trucking companies to deliver the best customer service
How you can report an unsafe trucking company
Challenges facing the trucking industry and how to manage them
Step-by -step guide: How to handle customer complaints
Requirements
No requirement
Description
The trucking industry is going through changes rapidly to the advantage of the customer, competition is so keen so its very important that truck companies train their staff very well so that they can handle any customer challenges. It is quite surprising how huge of a role truck drivers play as brand ambassadors to their company. Company executives are not interacting with partners in-person every day, but you can guarantee that your truck drivers are, in such case its beneficial for companies to bestow some customer service skills on them to ensure that they are best representing the company properly. The application of technology in the trucking business is helping in responding quickly to the customer complaints and also ensure that work is being than on time to meet customer expectations. Moving forward, customer support and inside departments will only need to increase their availability and their service commitment to their shippers-and their consignees- in order to handle the complexities of their shippers evolving needs. The brands that have reputation in the truck industry , are always looking for ways and means to provide or seek resolution about customer challenges and issues. The ability of trucking company to make timely delivery in this industry is the corner stone of the customer service and this is what industry customers want. Safe and secure transportation is very important, no one want to get the phone call that the delivery has been lost due to an accident or theft. Trucking companies face a lot of challenges but it is still their mandate that loads are arrived safely. Trucking companies must also understand that the public is watching them, because bad driving have a bad implication for the company image. 24/7 service delivery is the right answer in responding to customer complaints and also giving them the best resolution.
Overview
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Introduction/1 - Introduction English.vtt
4.3 KB
~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4
84.4 MB
~Get Your Files Here !/1 - Introduction/2 - What is customer service English.vtt
2.8 KB
~Get Your Files Here !/1 - Introduction/2 - What is customer service.mp4
69 MB
~Get Your Files Here !/1 - Introduction/3 - Automated customer service English.vtt
3.3 KB
~Get Your Files Here !/1 - Introduction/3 - Automated customer service.mp4
94.2 MB
~Get Your Files Here !/1 - Introduction/4 - Why great customer service is important in the trucking industry English.vtt
3.7 KB
~Get Your Files Here !/1 - Introduction/4 - Why great customer service is important in the trucking industry.mp4
90.1 MB
~Get Your Files Here !/1 - Introduction/5 - Great customer service includes the truck driver English.vtt
4.9 KB
~Get Your Files Here !/1 - Introduction/5 - Great customer service includes the truck driver.mp4
114.4 MB
~Get Your Files Here !/1 - Introduction/6 - Customer support English.vtt
1.5 KB
~Get Your Files Here !/1 - Introduction/6 - Customer support.mp4
37.9 MB
~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/52 - Accurate delivery estimates English.vtt
1.8 KB
~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/52 - Accurate delivery estimates.mp4
45 MB
~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/53 - Provide a real time notification English.vtt
826 B
~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/53 - Provide a real time notification.mp4
20.6 MB
~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/54 - Easy and efficient dispatch English.vtt
1.3 KB
~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/54 - Easy and efficient dispatch.mp4
31.4 MB
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/55 - Omnichannel options English.vtt
3.1 KB
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/55 - Omnichannel options.mp4
76.4 MB
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/56 - 247 service English.vtt
1.6 KB
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/56 - 247 service.mp4
41.2 MB
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/57 - Multilingual capacities English.vtt
778 B
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/57 - Multilingual capacities.mp4
20.1 MB
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/58 - Support for business continuity English.vtt
891 B
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/58 - Support for business continuity.mp4
23.9 MB
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/59 - Emphasis on relationship building English.vtt
1.2 KB
~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/59 - Emphasis on relationship building.mp4
32 MB
~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/60 - In an emergency call number 911 English.vtt
1.7 KB
~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/60 - In an emergency call number 911.mp4
39.4 MB
~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/61 - File a complaint with the federal motor carrier safety administration English.vtt
2.1 KB
~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/61 - File a complaint with the federal motor carrier safety administration.mp4
49.9 MB
~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/62 - Report safety violations to your state department of transportation English.vtt
1.3 KB
~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/62 - Report safety violations to your state department of transportation.mp4
29.8 MB
~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/7 - Create with a customer list English.vtt
2.8 KB
~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/7 - Create with a customer list.mp4
71.9 MB
~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/8 - Start with an customer email or phone call but do not expect to get far English.vtt
2.2 KB
~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/8 - Start with an customer email or phone call but do not expect to get far.mp4
49.3 MB
~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/9 - Weekly contact with my customers keep my name in front of them English.vtt
2.5 KB
~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/9 - Weekly contact with my customers keep my name in front of them.mp4
61.7 MB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/10 - Addressing client expectation English.vtt
6.9 KB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/10 - Addressing client expectation.mp4
167.7 MB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/11 - Cross border expenditure English.vtt
3 KB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/11 - Cross border expenditure.mp4
80.7 MB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/12 - Digital evolution and automation English.vtt
5 KB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/12 - Digital evolution and automation.mp4
127.6 MB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/13 - Security and cyber security English.vtt
3.4 KB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/13 - Security and cyber security.mp4
84.6 MB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/14 - Supply chain disruptions English.vtt
1.9 KB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/14 - Supply chain disruptions.mp4
48.2 MB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/15 - Maintaining safe practices English.vtt
2.8 KB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/15 - Maintaining safe practices.mp4
73.7 MB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/16 - Integrating legislation protocols English.vtt
2.1 KB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/16 - Integrating legislation protocols.mp4
51.7 MB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/17 - Fatigue management English.vtt
3.5 KB
~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/17 - Fatigue management.mp4
87.5 MB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/18 - Dig deeper by asking the right question English.vtt
3.9 KB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/18 - Dig deeper by asking the right question.mp4
93.7 MB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/19 - Identify the type of customer you are dealing with English.vtt
2 KB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/19 - Identify the type of customer you are dealing with.mp4
48.8 MB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/20 - Respond to the quickly English.vtt
876 B
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/20 - Respond to the quickly.mp4
24.4 MB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/21 - Present a solution and verify that the problem is solved English.vtt
1.8 KB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/21 - Present a solution and verify that the problem is solved.mp4
47.2 MB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/22 - Log the complaint so you can truck trends English.vtt
1.1 KB
~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/22 - Log the complaint so you can truck trends.mp4
29.4 MB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/23 - make sure your are courteous and professional English.vtt
1.5 KB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/23 - make sure your are courteous and professional.mp4
36.2 MB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/24 - Offer 24365 customer service English.vtt
1.3 KB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/24 - Offer 24365 customer service.mp4
32.8 MB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/25 - Keep dispatchers informed English.vtt
1.6 KB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/25 - Keep dispatchers informed.mp4
36.3 MB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/26 - Hire drivers with a strong customer focus English.vtt
1.6 KB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/26 - Hire drivers with a strong customer focus.mp4
37.3 MB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/27 - follow English.vtt
1.6 KB
~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/27 - followup with customers.mp4
34.3 MB
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/28 - Professional and timely communication English.vtt
1.8 KB
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/28 - Professional and timely communication.mp4
42.8 MB
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/29 - Pleasant greetings English.vtt
814 B
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/29 - Pleasant greetings.mp4
21.6 MB
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/30 - Proper hygiene and cleanliness English.vtt
1011 B
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/30 - Proper hygiene and cleanliness.mp4
26 MB
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/31 - Dealing with difficult partner English.vtt
1.2 KB
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/31 - Dealing with difficult partner.mp4
29.2 MB
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/32 - Organizational skills English.vtt
743 B
~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/32 - Organizational skills.mp4
19.7 MB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/33 - Prompt communication helps to build trust English.vtt
3.7 KB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/33 - Prompt communication helps to build trust.mp4
83.3 MB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/34 - Speed and timely action solution is key to good customer services in logistics English.vtt
1.6 KB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/34 - Speed and timely action solution is key to good customer services in logistics.mp4
38 MB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/35 - Honesty is the best policy in good customer service English.vtt
1.5 KB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/35 - Honesty is the best policy in good customer service.mp4
38.7 MB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/36 - A process to empower employees with continual learning platform English.vtt
1.6 KB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/36 - A process to empower employees with continual learning platform.mp4
42.8 MB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/37 - Methods emphasizing continual learning process English.vtt
1.6 KB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/37 - Methods emphasizing continual learning process.mp4
39.7 MB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/38 - Minimizing customer touch point with customer care team English.vtt
1.9 KB
~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/38 - Minimizing customer touch point with customer care team.mp4
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