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TORRENT DETAILS
Udemy - Amazon Connect Complete Training Course
TORRENT SUMMARY
Status:
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Language: English | Size: 1.62 GB | Duration: 4h 4m
Learn Amazon Connect from basics to advanced
What you'll learn
Amazon Connect fundamentals to advanced for setting up a cloud contact center solution for voice and chat
Integrating Amazon Lex with Amazon Connect to build an intelligent contact center
In depth understand of Amazon Connect core concepts such as contact flows, Queues, routing profiles, etc. with use cases and examples
Basics of other AWS products such as Polly, Lambda, Lex, S3, IAM, etc
Understanding of additional concepts like SSML, Tasks,
Requirements
No prior experience to AWS or Amazon Connect is required
You can use any computer (MAC, PC or Linux) with latest version of Google Chrome or Mozilla Firefox or Microsoft Edge
Willingness to learn a cutting edge technology
Description
Amazon Connect is a highly scalable cloud based contact center solution that can be quickly built and deployed with only a few clicks. It includes both voice and chat providing an Omnichannel experience for the customers. You can build an intelligent contact center using Amazon Connect that can understand natural language like a human so that your customers don't have to press buttons on their keypad, instead say what they want.In this course, you will learn Amazon Connect from the basics to some of the advanced concepts that will help you to build an intelligent contact center. By the end of this course you will be confident to design and setup an Amazon Connect contact center solution. This course is not about learning just Amazon Connect. We will build an intelligent contact center solution that can understand Natural Language so your customers can simply say what they want and don’t have to press different buttons on their keypad.So in order to setup such a sophisticated contact center solution, we are going to use a few other AWS products in addition to Amazon Connect such as Amazon Lex, AWS Lambda, Dynamo DB, CloudWatch and so on as a part of this journey. This also means that by the end of this course you will have a basic understanding of all these products in addition to learning Amazon Connect in depth. I will be covering everything right from the basics including an overview of AWS and will guide you step by step on the setup and configuration. So you don’t need any prior experience or knowledge with Amazon Connect or any other AWS products.
Overview
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Introduction/1 - Welcome English.vtt
2.3 KB
~Get Your Files Here !/1 - Introduction/1 - Welcome.mp4
26.3 MB
~Get Your Files Here !/1 - Introduction/2 - What is Amazon Connect English.vtt
2.5 KB
~Get Your Files Here !/1 - Introduction/2 - What is Amazon Connect.mp4
9 MB
~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing Model English.vtt
4.7 KB
~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing Model.mp4
32.7 MB
~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing.txt
39 B
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda Introduction English.vtt
10 KB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda Introduction.mp4
68.2 MB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda pricing.txt
38 B
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/33 - Logging messages to CloudWatch English.vtt
6.2 KB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/33 - Logging messages to CloudWatch.mp4
37.6 MB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - AWS Lambda integration with Amazon Connect English.vtt
5.5 KB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - AWS Lambda integration with Amazon Connect.mp4
36.6 MB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - List of available contact attributes and their JSONPath reference.txt
78 B
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/4 - AWS Lambda Quiz.html
0 B
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/35 - Solution Overview English.vtt
1.1 KB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/35 - Solution Overview.mp4
4.4 MB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/36 - Setting up a Dynamo DB table English.vtt
4.7 KB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/36 - Setting up a Dynamo DB table.mp4
30.3 MB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - LambdaCode.txt
1 KB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - Update AWS Lambda function English.vtt
6.4 KB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - Update AWS Lambda function.mp4
38.4 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Introduction English.vtt
7.1 KB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Introduction.mp4
55.7 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Pricing.txt
35 B
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/39 - Building a chatbot with Amazon Lex English.vtt
11.9 KB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/39 - Building a chatbot with Amazon Lex.mp4
73.3 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - How do I display caller contact attributes in an Amazon Connect screenpop.txt
92 B
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - How to use Lex session attributes.txt
88 B
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - Integrating Amazon Lex with Amazon Connect voice English.vtt
9 KB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - Integrating Amazon Lex with Amazon Connect voice.mp4
50.5 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/41 - Integrating Amazon Lex with Amazon Connect chat English.vtt
2.1 KB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/41 - Integrating Amazon Lex with Amazon Connect chat.mp4
25.6 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/5 - Amazon Lex Quiz.html
0 B
~Get Your Files Here !/2 - Setup and Overview/1 - Setup and Overview Quiz.html
125 B
~Get Your Files Here !/2 - Setup and Overview/4 - Creating an AWS account and overview English.vtt
8.5 KB
~Get Your Files Here !/2 - Setup and Overview/4 - Creating an AWS account and overview.mp4
44.1 MB
~Get Your Files Here !/2 - Setup and Overview/5 - Creating an Amazon Connect Instance English.vtt
8.1 KB
~Get Your Files Here !/2 - Setup and Overview/5 - Creating an Amazon Connect Instance.mp4
35.7 MB
~Get Your Files Here !/2 - Setup and Overview/6 - Claiming your first phone number English.vtt
6.5 KB
~Get Your Files Here !/2 - Setup and Overview/6 - Claiming your first phone number.mp4
29.2 MB
~Get Your Files Here !/2 - Setup and Overview/7 - Amazon Connect User Interface English.vtt
3.3 KB
~Get Your Files Here !/2 - Setup and Overview/7 - Amazon Connect User Interface.mp4
15.7 MB
~Get Your Files Here !/2 - Setup and Overview/8 - CCP Overview English.vtt
5.6 KB
~Get Your Files Here !/2 - Setup and Overview/8 - CCP Overview.mp4
27.3 MB
~Get Your Files Here !/3 - Core Concepts/10 - Creating user accounts and security profiles English.vtt
12.1 KB
~Get Your Files Here !/3 - Core Concepts/10 - Creating user accounts and security profiles.mp4
51 MB
~Get Your Files Here !/3 - Core Concepts/11 - Queues and Hours of operations English.vtt
8 KB
~Get Your Files Here !/3 - Core Concepts/11 - Queues and Hours of operations.mp4
27.3 MB
~Get Your Files Here !/3 - Core Concepts/12 - Routing Profiles English.vtt
6.9 KB
~Get Your Files Here !/3 - Core Concepts/12 - Routing Profiles.mp4
29.9 MB
~Get Your Files Here !/3 - Core Concepts/2 - Core Concepts Quiz.html
80 B
~Get Your Files Here !/3 - Core Concepts/9 - Core Concepts overview English.vtt
4 KB
~Get Your Files Here !/3 - Core Concepts/9 - Core Concepts overview.mp4
20.6 MB
~Get Your Files Here !/4 - Contact Flows Part 1/13 - Contact Flows introduction Creating a basic IVR flow.mp4
82.1 MB
~Get Your Files Here !/4 - Contact Flows Part 1/13 - Contact Flows introduction English.vtt
15.1 KB
~Get Your Files Here !/4 - Contact Flows Part 1/14 - Customer Queue Flow English.vtt
12.6 KB
~Get Your Files Here !/4 - Contact Flows Part 1/14 - Customer Queue Flow.mp4
68.3 MB
~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact Attributes English.vtt
9.8 KB
~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact attributes list.txt
78 B
~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact Attributes.mp4
50.6 MB
~Get Your Files Here !/4 - Contact Flows Part 1/16 - Setting up a call back option English.vtt
9.9 KB
~Get Your Files Here !/4 - Contact Flows Part 1/16 - Setting up a call back option.mp4
64.8 MB
~Get Your Files Here !/4 - Contact Flows Part 1/17 - Handling multiple scenarios in customer queue flow English.vtt
6.1 KB
~Get Your Files Here !/4 - Contact Flows Part 1/17 - Handling multiple scenarios in customer queue flow.mp4
43.8 MB
~Get Your Files Here !/4 - Contact Flows Part 1/3 - Contact Flows Quiz.html
0 B
~Get Your Files Here !/5 - Recording Monitoring and Metrics/18 - Enable Call Recording and Playback English.vtt
5.4 KB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/18 - Enable Call Recording and Playback.mp4
36.1 MB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/19 - Monitoring Live conversations English.vtt
3.7 KB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/19 - Monitoring Live conversations.mp4
22.7 MB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/20 - Real English.vtt
7.5 KB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/20 - Realtime metrics and reporting.mp4
40.4 MB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historic metrics and reporting English.vtt
9.2 KB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historic metrics and reporting.mp4
48.1 MB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historical report limits.txt
86 B
~Get Your Files Here !/6 - Contact Flows Part 2/22 - Whisper Flows English.vtt
10.7 KB
~Get Your Files Here !/6 - Contact Flows Part 2/22 - Whisper Flows.mp4
59.2 MB
~Get Your Files Here !/6 - Contact Flows Part 2/23 - Hold Flows English.vtt
5.5 KB
~Get Your Files Here !/6 - Contact Flows Part 2/23 - Hold Flows.mp4
23 MB
~Get Your Files Here !/6 - Contact Flows Part 2/24 - Configuring agenttoagent transfer using extensions.txt
89 B
~Get Your Files Here !/6 - Contact Flows Part 2/24 - Transfer Flows and Quick Connects English.vtt
9.5 KB
~Get Your Files Here !/6 - Contact Flows Part 2/24 - Transfer Flows and Quick Connects.mp4
46.1 MB
~Get Your Files Here !/7 - Amazon Polly and SSML/25 - Amazon Polly and SSML English.vtt
11.3 KB
~Get Your Files Here !/7 - Amazon Polly and SSML/25 - Amazon Polly and SSML.mp4
57.8 MB
~Get Your Files Here !/7 - Amazon Polly and SSML/25 - SSML tags supported by Amazon Connect.txt
78 B
~Get Your Files Here !/8 - Amazon Connect Chat/26 - Setting up a basic chat support English.vtt
7.3 KB
~Get Your Files Here !/8 - Amazon Connect Chat/26 - Setting up a basic chat support.mp4
44.7 MB
~Get Your Files Here !/8 - Amazon Connect Chat/27 - Implementing Asynchronous Chat English.vtt
7.1 KB
~Get Your Files Here !/8 - Amazon Connect Chat/27 - Implementing Asynchronous Chat.mp4
46.6 MB
~Get Your Files Here !/8 - Amazon Connect Chat/28 - Amazon Connect Chat UI examples GitHub link.txt
65 B
~Get Your Files Here !/8 - Amazon Connect Chat/28 - How to pass customers display name when chat initializes.txt
81 B
~Get Your Files Here !/8 - Amazon Connect Chat/28 - Integrating Amazon Connect Chat to your website English.vtt
5.8 KB
~Get Your Files Here !/8 - Amazon Connect Chat/28 - Integrating Amazon Connect Chat to your website.mp4
29.9 MB
~Get Your Files Here !/8 - Amazon Connect Chat/29 - Recording and live monitoring chat conversations English.vtt
4 KB
~Get Your Files Here !/8 - Amazon Connect Chat/29 - Recording and live monitoring chat conversations.mp4
33.1 MB
~Get Your Files Here !/9 - Tasks/30 - Tasks English.vtt
4.2 KB
~Get Your Files Here !/9 - Tasks/30 - Tasks Introduction.mp4
