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[ CoursePig.com ] PluralSight - Service Design Surveys And Analysis
TORRENT SUMMARY
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You will learn a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on how to create customer surveys & interviews and how to analyse & interpret data through visual representations.
What you'll learn
Service design can be that bridge that connects multiple components, ranging from people, infrastructure, communication to materials in order to improve the interaction between the service provider and its users/customers. In this course, Service Design Surveys and Analysis, you’ll learn to manage interviews and surveys. First, you’ll start cleaning up your data, aligning it to the end goal, and understand why it’s important to do so. Next, you’ll discover how to work with data manipulation, putting your input into a visual representation, and understanding the tools you have at hand. Finally, you’ll be prepared to manage interviews, develop surveys and establish a research methodology. When you’re finished with this course, you’ll have the skills and knowledge of design services needed to improve the interaction between the service provider and its users/customers through data analysis.
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FILE LIST
Filename
Size
~Get Your Files Here !/01. Course Overview/01. Course Overview.mp4
4.2 MB
~Get Your Files Here !/02. Cleaning up Your Data and Why Its Important/02. Making Services Better.mp4
4.2 MB
~Get Your Files Here !/02. Cleaning up Your Data and Why Its Important/03. Managing Quantitative Data and Steps to Be Followed.mp4
10 MB
~Get Your Files Here !/02. Cleaning up Your Data and Why Its Important/04. Managing Qualitative Data and Steps to Be Followed.mp4
10.2 MB
~Get Your Files Here !/02. Cleaning up Your Data and Why Its Important/05. Which Analysis Method Is Better.mp4
7.2 MB
~Get Your Files Here !/02. Cleaning up Your Data and Why Its Important/06. Diagnosing Survey Data and Score Appropriately.mp4
10.7 MB
~Get Your Files Here !/03. Modelling Behaviours into Data Visualisation/07. Too Much Data.mp4
3 MB
~Get Your Files Here !/03. Modelling Behaviours into Data Visualisation/08. Breaking Down Data Analysis.mp4
4.6 MB
~Get Your Files Here !/03. Modelling Behaviours into Data Visualisation/09. Interpreting Data Analysis Amplitude.mp4
4 MB
~Get Your Files Here !/03. Modelling Behaviours into Data Visualisation/10. Data Visualisations Techniques Charts Journey Maps.mp4
5.9 MB
~Get Your Files Here !/03. Modelling Behaviours into Data Visualisation/11. Identifying Clarity and Usability of Any Artefacts Service Blueprints Journey Maps.mp4
11.8 MB
~Get Your Files Here !/04. Getting Ready to Manage Interviews/12. Developing Surveys.mp4
7.2 MB
~Get Your Files Here !/04. Getting Ready to Manage Interviews/13. Exploring Usability Testing Tools for Research.mp4
9.2 MB
~Get Your Files Here !/04. Getting Ready to Manage Interviews/14. Managing Customer Interviews.mp4
2.4 MB
~Get Your Files Here !/04. Getting Ready to Manage Interviews/16. Putting All Things Together.mp4
3.3 MB
~Get Your Files Here !/Bonus Resources.txt
386 B
~Get Your Files Here !/Exercise Files/02/cleaning-up-your-data-and-why-its-important-slides.pdf
52.6 MB
~Get Your Files Here !/Exercise Files/02/demos/Qualitative Research.pdf
214.1 KB
~Get Your Files Here !/Exercise Files/02/demos/Quantitative Research.pdf
105.9 KB
~Get Your Files Here !/Exercise Files/03/demos/Data Analysis.pdf
212.2 KB
~Get Your Files Here !/Exercise Files/03/demos/Types of Maps From Your Service Design Toolkit.pdf
243.5 KB
~Get Your Files Here !/Exercise Files/03/modelling-behaviours-into-data-visualisation-slides.pdf
43 MB
~Get Your Files Here !/Exercise Files/04/demos/Managing Interviews Structure.pdf
119.8 KB
~Get Your Files Here !/Exercise Files/04/demos/Usability Testing Methods.pdf
98.2 KB
~Get Your Files Here !/Exercise Files/04/getting-ready-to-manage-interviews-slides.pdf
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