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Linkedin - Learning Microsoft Dynamics For Customer Service
TORRENT SUMMARY
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If you’re looking for a more effective way to manage your customer base, why not try Microsoft Dynamics 365 Customer Service? The Dynamics 365 Customer Service suite offers you a host of easy-to-use tools to improve collaboration with your customers, resolve key issues, and provide exceptional support to your customer base in a more meaningful, iterative way.
Join instructor Dian Taylor and discover the full benefits of the suite, from the basics of setup to data recording and analytics. Learn how to manage customer cases, including how to create, view, and edit cases, curate knowledge base articles, and integrate your work with other parts of Dynamics 365, such as Sales. Get tips on case management, service-level agreements and entitlements, queue administration, and related apps, as you prime your skill set to continually improve customer satisfaction, retention, and more.
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Introduction/001. Discover Dynamics 365 Customer Service.en.srt
1.2 KB
~Get Your Files Here !/1. Introduction/001. Discover Dynamics 365 Customer Service.mp4
7.1 MB
~Get Your Files Here !/1. Introduction/002. Understanding Dynamics 365 customization.en.srt
1.2 KB
~Get Your Files Here !/1. Introduction/002. Understanding Dynamics 365 customization.mp4
6.4 MB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/003. What is Dynamics 365 Customer Service.en.srt
2 KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/003. What is Dynamics 365 Customer Service.mp4
12.2 MB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/004. Navigating in Dynamics 365.en.srt
9.7 KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/004. Navigating in Dynamics 365.mp4
53.5 MB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/005. Access and sorting records and views.en.srt
6.9 KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/005. Access and sorting records and views.mp4
41.4 MB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/006. Use quick create to create a new record.en.srt
6 KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/006. Use quick create to create a new record.mp4
30.7 MB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/007. Build queries with Advanced Find.en.srt
11 KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/007. Build queries with Advanced Find.mp4
65.7 MB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/008. Work with search in Dynamics 365.en.srt
4.2 KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/008. Work with search in Dynamics 365.mp4
22.3 MB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/009. End-user personalization options.en.srt
5.3 KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/009. End-user personalization options.mp4
29.5 MB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/010. Customer Service Hub vs. Customer Service workspace.en.srt
7.1 KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/010. Customer Service Hub vs. Customer Service workspace.mp4
41.1 MB
~Get Your Files Here !/3. Case Management/011. What is a case.en.srt
1.8 KB
~Get Your Files Here !/3. Case Management/011. What is a case.mp4
9.3 MB
~Get Your Files Here !/3. Case Management/012. Various ways cases can be created.en.srt
6.6 KB
~Get Your Files Here !/3. Case Management/012. Various ways cases can be created.mp4
40.8 MB
~Get Your Files Here !/3. Case Management/013. Streamline processes with business process flows.en.srt
5.6 KB
~Get Your Files Here !/3. Case Management/013. Streamline processes with business process flows.mp4
31.7 MB
~Get Your Files Here !/3. Case Management/014. Using the timeline to track activities and notes to a case.en.srt
2.3 KB
~Get Your Files Here !/3. Case Management/014. Using the timeline to track activities and notes to a case.mp4
14.7 MB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/015. Service level agreement administration.en.srt
9.4 KB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/015. Service level agreement administration.mp4
49.6 MB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/016. Using service level agreement with cases.en.srt
5.6 KB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/016. Using service level agreement with cases.mp4
34.7 MB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/017. Entitlements in case management.en.srt
9.6 KB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/017. Entitlements in case management.mp4
56.7 MB
~Get Your Files Here !/5. Knowledge Articles/018. Managing knowledge articles.en.srt
9.2 KB
~Get Your Files Here !/5. Knowledge Articles/018. Managing knowledge articles.mp4
54.4 MB
~Get Your Files Here !/5. Knowledge Articles/019. Using knowledge articles with cases.en.srt
4.7 KB
~Get Your Files Here !/5. Knowledge Articles/019. Using knowledge articles with cases.mp4
26.3 MB
~Get Your Files Here !/5. Knowledge Articles/020. Using knowledge search.en.srt
3.5 KB
~Get Your Files Here !/5. Knowledge Articles/020. Using knowledge search.mp4
17.3 MB
~Get Your Files Here !/6. Queue Management/021. Managing queues.en.srt
2.1 KB
~Get Your Files Here !/6. Queue Management/021. Managing queues.mp4
11 MB
~Get Your Files Here !/6. Queue Management/022. Routing rules and assignment.en.srt
2.1 KB
~Get Your Files Here !/6. Queue Management/022. Routing rules and assignment.mp4
11.8 MB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/023. Charts and dashboards.en.srt
9.8 KB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/023. Charts and dashboards.mp4
55.6 MB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/024. Interactive dashboards.en.srt
6.3 KB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/024. Interactive dashboards.mp4
37.5 MB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/025. Customer Service historical analytics.en.srt
3.8 KB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/025. Customer Service historical analytics.mp4
21.6 MB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/026. Excel templates.en.srt
3.3 KB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/026. Excel templates.mp4
20.3 MB
~Get Your Files Here !/8. Conclusion/027. Learn more about Dynamics 365 Customer Service.en.srt
1.2 KB
~Get Your Files Here !/8. Conclusion/027. Learn more about Dynamics 365 Customer Service.mp4
