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[ CourseWikia.com ] Udemy - Improving Service Recovery And Service Quality
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[ CourseWikia.com ] Improving Service Recovery & Service Quality
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Instructors: Management Study Guide
1 section • 16 lectures • 53m total length
Video: MP4 1280x720 44 KHz | English + Sub
Updated 12/2021 | Size: 565 MB
It is important to keep improving the service quality and prevent customers from going to his competitors.
What you'll learn
Explain What is meant by Service Quality
Differentiate between Quality Improvement in Service Industry
Explain How to Measure Service Quality
Explain How to Sustain Service Quality
Requirements
No prior knowledge is required
Description
‘Service Quality’ refers to a parameter which decides the superiority or inferiority of a service. Service Quality can be defined as an attribute which differentiates a service from its competitors. Service Quality plays an essential role in every service business. Service company marketers need to emphasize on quality of their service brands over quantity to survive the cut-throat competition. Why would a customer come to you if your competitor is also offering the same service? The difference has to be there in service quality. Your service brand needs to be superior for it to stand apart from the rest of the service providers.
There are a few key similarities and differences between quality improvement in the product and service industry
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Introduction-to-Improving-Service-recovering-and-Service-Quality.mp4
50.1 MB
~Get Your Files Here !/1. Introduction-to-Improving-Service-recovering-and-Service-Quality.srt
5.7 KB
~Get Your Files Here !/10. List the Service Quality Parameters.mp4
78.5 MB
~Get Your Files Here !/10. List the Service Quality Parameters.srt
7.4 KB
~Get Your Files Here !/11. Explain Types of Service Quality.mp4
44.5 MB
~Get Your Files Here !/11. Explain Types of Service Quality.srt
5.3 KB
~Get Your Files Here !/12. Explain The PDSA Technique for Service Quality.mp4
14.2 MB
~Get Your Files Here !/12. Explain The PDSA Technique for Service Quality.srt
1.7 KB
~Get Your Files Here !/13. Explain Steps of the PDSA Technique.mp4
35.1 MB
~Get Your Files Here !/13. Explain Steps of the PDSA Technique.srt
5.6 KB
~Get Your Files Here !/14. Explain Role of Managers in Service Quality Management.mp4
20.1 MB
~Get Your Files Here !/14. Explain Role of Managers in Service Quality Management.srt
3.3 KB
~Get Your Files Here !/15. Explain Role of Customers in Service Quality Management.mp4
88.9 MB
~Get Your Files Here !/15. Explain Role of Customers in Service Quality Management.srt
9.2 KB
~Get Your Files Here !/16. List the Benefits of Improved Service Quality.mp4
69.3 MB
~Get Your Files Here !/16. List the Benefits of Improved Service Quality.srt
9.7 KB
~Get Your Files Here !/2. Explain What is meant by Service Quality.mp4
7.6 MB
~Get Your Files Here !/2. Explain What is meant by Service Quality.srt
980 B
~Get Your Files Here !/3. Differentiate between Quality Improvement in Service Industry.mp4
25.4 MB
~Get Your Files Here !/3. Differentiate between Quality Improvement in Service Industry.srt
3.8 KB
~Get Your Files Here !/4. Explain How to Measure Service Quality.mp4
11 MB
~Get Your Files Here !/4. Explain How to Measure Service Quality.srt
1.3 KB
~Get Your Files Here !/5. Explain How to Sustain Service Quality.mp4
36.5 MB
~Get Your Files Here !/5. Explain How to Sustain Service Quality.srt
4.4 KB
~Get Your Files Here !/6. Explain What is meant by Service Quality Management.mp4
23 MB
~Get Your Files Here !/6. Explain What is meant by Service Quality Management.srt
2.7 KB
~Get Your Files Here !/7. Describe the Service Quality Management Process.mp4
24.5 MB
~Get Your Files Here !/7. Describe the Service Quality Management Process.srt
2.5 KB
~Get Your Files Here !/8. Explain Strategies for Service Recovery.mp4
2.4 MB
~Get Your Files Here !/8. Explain Strategies for Service Recovery.srt
318 B
~Get Your Files Here !/9. Explain Relation between Service Quality & Customers.mp4
34.2 MB
~Get Your Files Here !/9. Explain Relation between Service Quality & Customers.srt
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