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[ TutGee.com ] Udemy - Fundamentals Of Customer Journey Mapping
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Learn How to Setup a Customer Journey Mapping Program for Success
What you'll learn
Fundamentals of Customer Journey Mapping
How to set up a customer journey mapping program for success
Steps in the process of building a customer journey map
Characteristics of a customer journey map
Understand your customers better, and personalize communication better
Understand the customer journey from a specific persona's perspective so you can design a better experience
Requirements
no knowledge or prior experience is need to take this course
Description
A customer journey map is a visual representation of the customer journey (also called the buyer journey or user journey). It helps you tell the story of your customers’ experiences with your brand across all touchpoints.
In this course, you will learn the fundamentals of customer journey mapping. You will learn how to set up a customer journey mapping program for success. We will go through how to map the journey for and with your customers.
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FILE LIST
Filename
Size
~Get Your Files Here !/01 - Introduction/001 Introduction.mp4
17.6 MB
~Get Your Files Here !/01 - Introduction/001 Introduction_en.vtt
1.3 KB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/001 Understanding Journey Mapping.mp4
23.1 MB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/001 Understanding Journey Mapping_en.vtt
2.9 KB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/002 Scope of Customer Journey Map.mp4
54.3 MB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/002 Scope of Customer Journey Map_en.vtt
3.1 KB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/003 Define your customer.mp4
73.6 MB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/003 Define your customer_en.vtt
6.3 KB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/004 Reviewing Data.mp4
38.4 MB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/004 Reviewing Data_en.vtt
3.5 KB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/005 Team.mp4
48.6 MB
~Get Your Files Here !/02 - Getting Started With Journey Mapping/005 Team_en.vtt
3.3 KB
~Get Your Files Here !/03 - Build Customer Journey Map/001 Phases.mp4
62 MB
~Get Your Files Here !/03 - Build Customer Journey Map/001 Phases_en.vtt
6.6 KB
~Get Your Files Here !/03 - Build Customer Journey Map/002 Feelings and emotions.mp4
114.8 MB
~Get Your Files Here !/03 - Build Customer Journey Map/002 Feelings and emotions_en.vtt
7.2 KB
~Get Your Files Here !/03 - Build Customer Journey Map/003 Tools of the trade.mp4
37.3 MB
~Get Your Files Here !/03 - Build Customer Journey Map/003 Tools of the trade_en.vtt
2.8 KB
~Get Your Files Here !/03 - Build Customer Journey Map/004 Journey map workshop.mp4
52.3 MB
~Get Your Files Here !/03 - Build Customer Journey Map/004 Journey map workshop_en.vtt
4.2 KB
~Get Your Files Here !/04 - Use Your Customer Journey Map/001 Best ways to use your customer journey map.mp4
53.5 MB
~Get Your Files Here !/04 - Use Your Customer Journey Map/001 Best ways to use your customer journey map_en.vtt
3.7 KB
~Get Your Files Here !/04 - Use Your Customer Journey Map/002 Data and metrics.mp4
92.5 MB
~Get Your Files Here !/04 - Use Your Customer Journey Map/002 Data and metrics_en.vtt
6.4 KB
~Get Your Files Here !/04 - Use Your Customer Journey Map/003 Validate.mp4
51 MB
~Get Your Files Here !/04 - Use Your Customer Journey Map/003 Validate_en.vtt
3.4 KB
~Get Your Files Here !/04 - Use Your Customer Journey Map/004 Taking action.mp4
51.4 MB
~Get Your Files Here !/04 - Use Your Customer Journey Map/004 Taking action_en.vtt
3.5 KB
~Get Your Files Here !/05 - Case Study Journey Mapping/001 Journey Mapping Case Study.mp4
31.6 MB
~Get Your Files Here !/05 - Case Study Journey Mapping/001 Journey Mapping Case Study_en.vtt
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