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TORRENT DETAILS
[ CourseHulu.com ] Skillshare - Working As An IT Help Desk Agent
TORRENT SUMMARY
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Language: English | Size: 726 MB | Duration: 2h 11m
This course will walk you through everything you would need as a Help Desk agent and by the end of it you will be confident to take on any junior interview.
Unlike other existing courses out there, this one has been carefully designed to meet all the needs of the candidates and in addition to that, the agenda has been tailored to the latest tech industry.
Don’t believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware and Software!
Speaking about the IT industry, it is growing at an alarming pace and the need of IT professionals continues to rise. If you’re eager to venture into the field of technical support and looking to join this growing profession then this course is the solution for you and will help you land a job in no time.
With or without experience, it’s definitely worth #trying because of the valuable content, a digital certification that will be issued upon completion, engaging instructor and many other advantages that you’ll discover while following the course.
Course Agenda
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FILE LIST
Filename
Size
~Get Your Files Here !/01. Introduction-de.vtt
1.1 KB
~Get Your Files Here !/01. Introduction-en-US.vtt
1018 B
~Get Your Files Here !/01. Introduction-es-MX.vtt
1.1 KB
~Get Your Files Here !/01. Introduction-fr.vtt
1.2 KB
~Get Your Files Here !/01. Introduction-pt.vtt
1.1 KB
~Get Your Files Here !/01. Introduction.mp4
5.6 MB
~Get Your Files Here !/02. Agenda-de.vtt
2 KB
~Get Your Files Here !/02. Agenda-en-US.vtt
1.9 KB
~Get Your Files Here !/02. Agenda-es-MX.vtt
2 KB
~Get Your Files Here !/02. Agenda-fr.vtt
2.1 KB
~Get Your Files Here !/02. Agenda-pt.vtt
2 KB
~Get Your Files Here !/02. Agenda.mp4
7.4 MB
~Get Your Files Here !/03. Meet and Greet-de.vtt
4 KB
~Get Your Files Here !/03. Meet and Greet-en-US.vtt
3.6 KB
~Get Your Files Here !/03. Meet and Greet-es-MX.vtt
3.8 KB
~Get Your Files Here !/03. Meet and Greet-fr.vtt
3.9 KB
~Get Your Files Here !/03. Meet and Greet-pt.vtt
3.7 KB
~Get Your Files Here !/03. Meet and Greet.mp4
22.6 MB
~Get Your Files Here !/04. Outsourcing-de.vtt
5.5 KB
~Get Your Files Here !/04. Outsourcing-en-US.vtt
4.9 KB
~Get Your Files Here !/04. Outsourcing-es-MX.vtt
5.2 KB
~Get Your Files Here !/04. Outsourcing-fr.vtt
5.5 KB
~Get Your Files Here !/04. Outsourcing-pt.vtt
5.1 KB
~Get Your Files Here !/04. Outsourcing.mp4
34.5 MB
~Get Your Files Here !/05. A day in the life of a helpdesk agent-de.vtt
5.8 KB
~Get Your Files Here !/05. A day in the life of a helpdesk agent-en-US.vtt
5.1 KB
~Get Your Files Here !/05. A day in the life of a helpdesk agent-es-MX.vtt
5.4 KB
~Get Your Files Here !/05. A day in the life of a helpdesk agent-fr.vtt
5.8 KB
~Get Your Files Here !/05. A day in the life of a helpdesk agent-pt.vtt
5.5 KB
~Get Your Files Here !/05. A day in the life of a helpdesk agent.mp4
12.5 MB
~Get Your Files Here !/06. Hardware-de.vtt
3.9 KB
~Get Your Files Here !/06. Hardware-en-US.vtt
3.3 KB
~Get Your Files Here !/06. Hardware-es-MX.vtt
3.6 KB
~Get Your Files Here !/06. Hardware-fr.vtt
3.8 KB
~Get Your Files Here !/06. Hardware-pt.vtt
3.5 KB
~Get Your Files Here !/06. Hardware.mp4
20.1 MB
~Get Your Files Here !/07. Software-de.vtt
48.4 KB
~Get Your Files Here !/07. Software-en-US.vtt
42.8 KB
~Get Your Files Here !/07. Software-es-MX.vtt
46.1 KB
~Get Your Files Here !/07. Software-fr.vtt
48.6 KB
~Get Your Files Here !/07. Software-pt.vtt
46.1 KB
~Get Your Files Here !/07. Software.mp4
146.5 MB
~Get Your Files Here !/08. ITSM Processes Applied in ServiceNow Intro-de.vtt
1.6 KB
~Get Your Files Here !/08. ITSM Processes Applied in ServiceNow Intro-en-US.vtt
1.5 KB
~Get Your Files Here !/08. ITSM Processes Applied in ServiceNow Intro-es-MX.vtt
1.6 KB
~Get Your Files Here !/08. ITSM Processes Applied in ServiceNow Intro-fr.vtt
1.7 KB
~Get Your Files Here !/08. ITSM Processes Applied in ServiceNow Intro-pt.vtt
1.6 KB
~Get Your Files Here !/08. ITSM Processes Applied in ServiceNow Intro.mp4
6.8 MB
~Get Your Files Here !/09. SN Instance-de.vtt
6.2 KB
~Get Your Files Here !/09. SN Instance-en-US.vtt
5.5 KB
~Get Your Files Here !/09. SN Instance-es-MX.vtt
5.9 KB
~Get Your Files Here !/09. SN Instance-fr.vtt
6.1 KB
~Get Your Files Here !/09. SN Instance-pt.vtt
5.8 KB
~Get Your Files Here !/09. SN Instance.mp4
20.1 MB
~Get Your Files Here !/10. SN UI-de.vtt
6.2 KB
~Get Your Files Here !/10. SN UI-en-US.vtt
5.5 KB
~Get Your Files Here !/10. SN UI-es-MX.vtt
5.9 KB
~Get Your Files Here !/10. SN UI-fr.vtt
6.3 KB
~Get Your Files Here !/10. SN UI-pt.vtt
5.8 KB
~Get Your Files Here !/10. SN UI.mp4
22.6 MB
~Get Your Files Here !/11. Incident and Major Incident Management-de.vtt
47.4 KB
~Get Your Files Here !/11. Incident and Major Incident Management-en-US.vtt
40.9 KB
~Get Your Files Here !/11. Incident and Major Incident Management-es-MX.vtt
44.2 KB
~Get Your Files Here !/11. Incident and Major Incident Management-fr.vtt
46.4 KB
~Get Your Files Here !/11. Incident and Major Incident Management-pt.vtt
44.4 KB
~Get Your Files Here !/11. Incident and Major Incident Management.mp4
103 MB
~Get Your Files Here !/12. Request Fulfillment-de.vtt
25.3 KB
~Get Your Files Here !/12. Request Fulfillment-en-US.vtt
22.3 KB
~Get Your Files Here !/12. Request Fulfillment-es-MX.vtt
23.9 KB
~Get Your Files Here !/12. Request Fulfillment-fr.vtt
25.1 KB
~Get Your Files Here !/12. Request Fulfillment-pt.vtt
23.9 KB
~Get Your Files Here !/12. Request Fulfillment.mp4
74.3 MB
~Get Your Files Here !/13. Knowledge Management-de.vtt
27.6 KB
~Get Your Files Here !/13. Knowledge Management-en-US.vtt
24.3 KB
~Get Your Files Here !/13. Knowledge Management-es-MX.vtt
26.4 KB
~Get Your Files Here !/13. Knowledge Management-fr.vtt
27.7 KB
~Get Your Files Here !/13. Knowledge Management-pt.vtt
26.2 KB
~Get Your Files Here !/13. Knowledge Management.mp4
76.8 MB
~Get Your Files Here !/14. Service Level Management-de.vtt
28.3 KB
~Get Your Files Here !/14. Service Level Management-en-US.vtt
25.1 KB
~Get Your Files Here !/14. Service Level Management-es-MX.vtt
26.9 KB
~Get Your Files Here !/14. Service Level Management-fr.vtt
28.3 KB
~Get Your Files Here !/14. Service Level Management-pt.vtt
26.9 KB
~Get Your Files Here !/14. Service Level Management.mp4
81.8 MB
~Get Your Files Here !/15. HR Ready-de.vtt
43.6 KB
~Get Your Files Here !/15. HR Ready-en-US.vtt
38.7 KB
~Get Your Files Here !/15. HR Ready-es-MX.vtt
40.6 KB
~Get Your Files Here !/15. HR Ready-fr.vtt
43.2 KB
~Get Your Files Here !/15. HR Ready-pt.vtt
40.8 KB
~Get Your Files Here !/15. HR Ready.mp4
83.6 MB
~Get Your Files Here !/Bonus Resources.txt
386 B
~Get Your Files Here !/Project/IT Help Desk starter pack.pptx.pptx
7 MB
~Get Your Files Here !/Project/Service Desk Analyst JD.docx.docx
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