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TORRENT DETAILS
[ CourseBoat.com ] Setting Up ServiceNow Virtual Agent
TORRENT SUMMARY
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Level: Intermediate | Genre: eLearning | Language: English
This course will teach you what the Virtual Agent is and how to enable and configure it in ServiceNow.
Every industry interacts with customers nowadays whether they are internal or external, addressing their queries, requests or incident in a timely manner is crucial for achieving the overall success. In this course, Setting up ServiceNow Virtual Agent, you'll learn how to take the burden off the IT Support team shoulders by partially removing out of the equation the voice source of contact – phone. This is beneficial not only because of the workload reduction but also because you can educate the customers to adopt a proactive behavior. First, you'll explore what the Virtual Agent and the Virtual Agent Designer are by going through the theory and share real life examples. Next, you'll discover what the Service Portal and Virtual Agent lite are and also follow the previously mentioned pattern. Finally, you'll learn how every topic interconnect with each other by putting everything into practice. When you’re finished with this course, you'll have the skills and knowledge of enabling and configuring the Virtual Agent.
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FILE LIST
Filename
Size
~Get Your Files Here !/01. Course Overview/01. Course Overview.mp4
3.5 MB
~Get Your Files Here !/02. Introduction to Virtual Agent/02. Module Introduction.mp4
2.5 MB
~Get Your Files Here !/02. Introduction to Virtual Agent/03. Introduction to Virtual Agent and Its Benefits.mp4
6.9 MB
~Get Your Files Here !/02. Introduction to Virtual Agent/04. What Is the Virtual Agent Designer.mp4
6.2 MB
~Get Your Files Here !/02. Introduction to Virtual Agent/05. Leveraging Virtual Agent Lite with Pre-built ITSM Conversations.mp4
2.6 MB
~Get Your Files Here !/02. Introduction to Virtual Agent/06. Introduction to Service Portal.mp4
4.2 MB
~Get Your Files Here !/02. Introduction to Virtual Agent/07. Use Cases for Setting up ServiceNow Virtual Agent.mp4
3.8 MB
~Get Your Files Here !/02. Introduction to Virtual Agent/08. Summary.mp4
1.7 MB
~Get Your Files Here !/03. Working with Virtual Agent/09. Module Intro.mp4
2.4 MB
~Get Your Files Here !/03. Working with Virtual Agent/10. Enabling and Exploring Virtual Agent.mp4
13.5 MB
~Get Your Files Here !/03. Working with Virtual Agent/11. Activating the ITSM Virtual Agent Conversation Topics Lite.mp4
8 MB
~Get Your Files Here !/03. Working with Virtual Agent/12. Edit a Conversation with Virtual Agent Designer.mp4
15.8 MB
~Get Your Files Here !/03. Working with Virtual Agent/13. Create a New Conversation with Virtual Agent Designer.mp4
21.3 MB
~Get Your Files Here !/03. Working with Virtual Agent/14. Activate and Explore the Natural Language Understanding in Virtual Agent.mp4
13.9 MB
~Get Your Files Here !/03. Working with Virtual Agent/15. End to End Virtual Agent Functionalities.mp4
11.3 MB
~Get Your Files Here !/03. Working with Virtual Agent/16. Summary.mp4
2.6 MB
~Get Your Files Here !/Bonus Resources.txt
386 B
~Get Your Files Here !/Exercise Files/02/introduction-to-virtual-agent-slides.pdf
4.6 MB
~Get Your Files Here !/Exercise Files/03/working-with-virtual-agent-slides.pdf
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