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Improve Customer Service using this practical complaint handling course
What you'll learn
Welcome complaints as opportunities to delight customers.
Specific tips on responding effectively to online complaints.
Differentiate from competitors by offering unique customer experiences.
Help your team improve customer service.
Requirements
Nothing but strong willingness to learn and practice.
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We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...
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FILE LIST
Filename
Size
~Get Your Files Here !/01 - Introduction/001 Background.mp4
20.2 MB
~Get Your Files Here !/01 - Introduction/001 Background_en.srt
6.4 KB
~Get Your Files Here !/01 - Introduction/002 Complaining Modes.mp4
24.5 MB
~Get Your Files Here !/01 - Introduction/002 Complaining Modes_en.srt
7.9 KB
~Get Your Files Here !/01 - Introduction/003 Introduction to Strategies.mp4
22.9 MB
~Get Your Files Here !/01 - Introduction/003 Introduction to Strategies_en.srt
5 KB
~Get Your Files Here !/02 - Response Time/001 Response Time.mp4
41.2 MB
~Get Your Files Here !/02 - Response Time/001 Response Time_en.srt
12.9 KB
~Get Your Files Here !/03 - How to compose a response/001 Introduction.mp4
5.8 MB
~Get Your Files Here !/03 - How to compose a response/001 Introduction_en.srt
1.4 KB
~Get Your Files Here !/03 - How to compose a response/002 Active Listening.mp4
11 MB
~Get Your Files Here !/03 - How to compose a response/002 Active Listening_en.srt
3.3 KB
~Get Your Files Here !/03 - How to compose a response/003 Active Listening in Practice.mp4
7.9 MB
~Get Your Files Here !/03 - How to compose a response/003 Active Listening in Practice_en.srt
2.6 KB
~Get Your Files Here !/03 - How to compose a response/004 Empathy & Competence.mp4
19.6 MB
~Get Your Files Here !/03 - How to compose a response/004 Empathy & Competence_en.srt
6.7 KB
~Get Your Files Here !/03 - How to compose a response/005 Empathy & Competence in Practice.mp4
43.4 MB
~Get Your Files Here !/03 - How to compose a response/005 Empathy & Competence in Practice_en.srt
15 KB
~Get Your Files Here !/04 - Final Remarks/001 Conclusion.mp4
13.2 MB
~Get Your Files Here !/04 - Final Remarks/001 Conclusion_en.srt
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