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[ TutGator.com ] Udemy - Social Media And Contact Center Fundamentals
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Created by Juan Sebastian Garcia | Last updated 11/2021 Duration: 1h 22m | 12 sections | 12 lectures | Video: 1280x720, 44 KHz | 656 MB Genre: eLearning | Language: English + Sub Learn how to understand social media enabled with Telecom Contact Center for automation.
What you'll learn Define how to integrate social media channels with your telecom and Contact Center Infrastructure Learn the components of multi experience and social media Identify the social media strategy and cloud social media components Learn the architecture for the Social Media Contact Center
Requirements Any UserAny Tech UserAny Telecom User Description Social media are interactive technologies that allow the creation or sharing/exchange of information, ideas, interests, and other forms of expression via virtual communities and networks. While challenges to the definition of social media arise due to the broad variety of stand-alone and built-in social-media services currently available, there are some common features: Social media are interactive Web 2.0 Internet-based applications. User-generated content—such as text posts or comments, digital photos or videos, and data generated through all online interactions—is the lifeblood of social media. Users create service-specific profiles for the website or app that are designed and maintained by the social-media organization. Social media helps the development of online social networks by connecting a user's profile with those of other individuals or groups. Users usually access social media services via web-based apps on desktops and laptops, or download services that offer social media functionality to their mobile devices (e.g., smartphones and tablets). As users engage with these electronic services, they create highly interactive platforms through which individuals, communities, and organizations can share, co-create, discuss, participate, and modify user-generated content or self-curated content posted online. Additionally, social media are used to document memories; learn about and explore things; advertise oneself; and form friendships along with the growth of ideas from the creation of blogs, podcasts, videos, and gaming sites. This changing relationship between human and technology is the focus of the emerging field of technoself studies. Some of the most popular social media websites, with over 100 million registered users, include Facebook (and its associated Facebook Messenger), TikTok, WeChat, Instagram, QZone, Weibo, Twitter, Tumblr, Baidu Tieba, and LinkedIn. Depending on interpretation, other popular platforms that are sometimes referred to as social media services include: YouTube, QQ, Quora, Telegram, WhatsApp, Signal, LINE, Snapchat, Pinterest, Viber, Reddit, Discord, VK, Microsoft Teams, and more. Wikis are examples of collaborative content creation. Many social media outlets differ from traditional media (e.g., print magazines and newspapers, and TV and radio broadcasting) in a variety of ways, including quality, reach, frequency, usability, immediacy, and permanence. Additionally, social media outlets operate in a dialogic transmission system, i.e., many sources to many receivers, while traditional media outlets operate under a monologic transmission model (i.e., one source to many receivers). For instance, a newspaper is delivered to many subscribers and a radio station broadcasts the same programs to an entire city. Since the dramatic expansion of the Internet, digital media or digital rhetoric can be used to represent or identify a culture. Studying how the rhetoric that exists in the digital environment has become a crucial new process for many scholars. Learn to understand Social Media, Digital Marketing and Avaya Social Media in a cloud-based environment for business systems such as contact centers. Who this course is for:Marketing, Operations, Infrastructure Teams
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Introduction/1. Introduction.mp4
12.8 MB
~Get Your Files Here !/1. Introduction/1. Introduction.srt
751 B
~Get Your Files Here !/10. Social Media and Multi Experience/1. Social Media and Multi Experience.mp4
54.3 MB
~Get Your Files Here !/10. Social Media and Multi Experience/1. Social Media and Multi Experience.srt
8.5 KB
~Get Your Files Here !/11. Social Media Implementation Concepts/1. Social Media Implementation Concepts.mp4
75.9 MB
~Get Your Files Here !/11. Social Media Implementation Concepts/1. Social Media Implementation Concepts.srt
10.3 KB
~Get Your Files Here !/12. Social Media Architecture/1. Social Media Architecture.mp4
38 MB
~Get Your Files Here !/12. Social Media Architecture/1. Social Media Architecture.srt
8.6 KB
~Get Your Files Here !/2. Social Media Situation Analysis/1. Social Media Situation Analysis.mp4
61.8 MB
~Get Your Files Here !/2. Social Media Situation Analysis/1. Social Media Situation Analysis.srt
7 KB
~Get Your Files Here !/3. Digital Activity and Social Presence/1. Digital Activity and Social Presence.mp4
59.2 MB
~Get Your Files Here !/3. Digital Activity and Social Presence/1. Digital Activity and Social Presence.srt
8.5 KB
~Get Your Files Here !/4. Digital Marketing and Social Media/1. Digital Marketing and Social Media.mp4
62.1 MB
~Get Your Files Here !/4. Digital Marketing and Social Media/1. Digital Marketing and Social Media.srt
9.7 KB
~Get Your Files Here !/5. Digital Customer Service - The right touching/1. Digital Customer Service - The right touching.mp4
53.6 MB
~Get Your Files Here !/5. Digital Customer Service - The right touching/1. Digital Customer Service - The right touching.srt
6.5 KB
~Get Your Files Here !/6. Social Media Impact of Customer Complaints/1. Social Media Impact of Customer Complaints.mp4
72.9 MB
~Get Your Files Here !/6. Social Media Impact of Customer Complaints/1. Social Media Impact of Customer Complaints.srt
8.7 KB
~Get Your Files Here !/7. Digital Marketing and Social Media eStrategy/1. Digital Marketing and Social Media eStrategy.mp4
54.1 MB
~Get Your Files Here !/7. Digital Marketing and Social Media eStrategy/1. Digital Marketing and Social Media eStrategy.srt
9.1 KB
~Get Your Files Here !/8. Avaya Social Media Overview/1. Avaya Social Media Overview.mp4
74.4 MB
~Get Your Files Here !/8. Avaya Social Media Overview/1. Avaya Social Media Overview.srt
8.6 KB
~Get Your Files Here !/9. Social Media Actions by Contact Center Agents/1. Social Media Actions by Contact Center Agents.mp4
37.2 MB
~Get Your Files Here !/9. Social Media Actions by Contact Center Agents/1. Social Media Actions by Contact Center Agents.srt
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