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Help Desk Authority (formerly BridgeTrak) 8.1.1.221
Help Desk Authority (formerly BridgeTrak) is a useful and comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills assignment of issues, custom and required user rights fields, knowledgebase (including HTML editor), product and tracking contract, reports, queries, etc . Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, searched, advanced data, Active Directory integration, receive automatic e-mail to convert emails into issues . Help Desk Authority (formerly BridgeTrak) Key Features: Comprehensive trouble ticket tracking software for IT and / or customer-support desk. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and tracking contract , reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory / management, advanced data searches, Active Directory integration, e-mail to ticket conversion. iPhone client is also for technicians on the go. Help Desk Authority (formerly BridgeTrak) limitations: 100 issues, limited to MS Access DB, e-mail disabled What's New in Help Desk Authority (formerly BridgeTrak): Help Desk Authority (formerly BridgeTrak) rebrand the product joinScriptLogic desktop mgmt tools. In addition, asset management capabilites have greatly improved with the addition of the HDAsset inventory module and integration tests with Desktop Authority Asset Feature. Updated dashboard, etc
